FashionPassReviews of thefashionpass.com

If I could give it a negative star I would! I contacted them because I had a 30.00 TShirt that I had transfers to the next order but decided I did not want to continue my subscription- my size was always out of stock and the options just weren’t that good. They assured me that since I cancelled, my card would only be charged for the cheap shirt (everything else was returned). I come home from vacation to see that they have tried to charge my card multiple times for obscene amounts, far exceeding the cost of the shirt. Luckily my bank declined but now they want 137.00 for a 30.00 shirt- not happening. Do not use this service. After this happened, I did some research and it seems this happens all the time.

FashionPass has an amazing selection of brands and clothing items to select from. They have super fast delivery and the return process is super easy, although, I do wish they used USP rather than FedEx (shortage of FedEx locations in Denver). It’s easy to switch out items and they’re great about alerting you when an item is back in stock. World class customer service. Overall, a really great option if you’re looking for a quick closet refresh for an event or trip. Would recommend to a friend!

Horrible customer service. No one will get back to me. My package went missing on its way here over a week ago and Ive sent 3 emails and have heard nothing back from them. They dont care and they lock you into your membership. I can't cancel this subscription because I technically am "renting items" meanwhile I haven't received my items. Disgraceful.

First experience was really good. Second was terrible. Awful customer service. Clothing is old, smelly and worn out. They are unresponsive and do not resolve their customer service issues. Offer no solutions. Terrible. Will never recommend or use again.

Sydney handled my issue with ease and went above and beyond, providing top tier support. She clearly provides value to the company and I'm sure I'm not the only one who wishes more support staff were more like Sydney!

I had great customer service after a return issue. The team was so kind, helpful, understanding, and had great communication with me throughout!

Every time I’ve emailed fashionpass, I’ve gotten a woman who is eager and excited to help. It’s such a refreshing feeling to know that the girl on the other side wants me to look good and feel my best. They’re friendly, great at communicating, and able to explain the complicated process well. I really love this website and will continue to use it.

The customer service is outstanding