FashionPassReviews of thefashionpass.com

If you are a larger size, there is NOTHING to order.

Great customer service! I had an issue and Jade went above and beyond to solve it and was so nice!

Their customer service is top tier! I got to work with a rep named Willa via email and she was SO helpful, professional, and downright kind. FedEx lost my return package for a while and she helped me track it and manage my account.

I have been using this service for YEARS! I love the clothing options. I always have something exciting to wear to the next big event! Or even just on a week day! The customer service has always been above and beyond. I recommend Fashion Pass to everyone!

PLEASE NEVER RENT FROM THIS COMPANY!!! They claimed I failed to return a dress that I in fact packaged in my return and charged me for this $300 item. Customer service only told me that and I quote “I should check around my closet.”. They didn’t notify me of this purchase or verify. Customer service was HORRIBLE and not easy to get in contact with. My credit card company will no longer dispute this payment. I gave fashion pass my information regarding the UPS drop off date and time and they claimed it simply wasn’t in the package. Meanwhile, nuuly has been a night and day difference, so so great. Please never give them your money, they will take it and run.

They charged me for items I returned in full before the due date. Extremely hard to reach anyone. Filed a credit card dispute and complaint with BBB in meantime.

Truly the worst customer service experience I’ve ever had. Fraudulently charged me, had to disputed with my credit card company, and then had me back-charged by claiming I never canceled my membership when I had. I’ve enjoyed using Nuuly and find their clothes to be better quality and their customer service to much more helpful, honest, and professional. I would never use this service again or recommend it to anyone that I know.

Willa provided such excellent customer service and went above and beyond to help open an investigation, work with necessary parties, and get to a resolution I was happy with, all while keeping me informed. I am very grateful for people like her and being understanding to my situation with my package missing right before my trip.