Jeanette F.
The clothes were all in poor condition
The clothes were all in poor condition. They were stretched out and had wash wear and looked like they’ve been worn 100 times.
Response from FashionPassMay 19, 2026
Hi there! We are really sorry to hear you received items in this condition! All of our pieces do go through several inspections before being sent out so this is definitely not the experience we want for our members and we appreciate you bringing this to our attention! We would love the opportunity to make this right for you. Please don't hesitate to reach out to our member concierge team and we will be happy to look into this further for you!