The EssentialReviews of theessential.com

2.583 reviews
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The Essential

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About The Essential

Premium goods without the premiums.Members only.

The Essential (theessential.com) has 83 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: theessential.com
Website: theessential.com
Category: Home Goods Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Essential reviews

83 approved reviews, newest moderated first

John M.
Sep 6, 2023
Took WAY too long to ship (30 days)
Took WAY too long to ship (30 days). Not much response from customer service until I found one of the execs on Linked In. The shipping team put Bavarian pretzels at the bottom of the box and they were pretty much trashed when the box arrived. I’ve asked what can be done about it and have not received a reply. Considering cancellation of my membership.
Response from The EssentialSep 12, 2023
We're so sorry once again for this experience, John! We know our team emailed you a gift card to cover the cost of the pretzel, as well as extra as a token of our apology for the experience. Please email [email protected] if you need us to resend it. Our apologies again!
Stephen M.
Sep 5, 2023
Orders have never shipped it's been…
Orders have never shipped it's been over 3 months. Communication is very limited by customer service. I'm worried this has been a scam
Response from The EssentialSep 12, 2023
We're so sorry for this delay once again, Stephen! Rest assured our team is working to get your furniture to you ASAP. Make sure to email [email protected] if you still haven't received it by the date mentioned in our email to you. Thanks so much!
T.Anderson
Sep 5, 2023
Poor communication is the basis for my…
Poor communication is the basis for my review. I have an order currently pending from months ago. They refuse to provide any updates without me asking.
Response from The EssentialSep 12, 2023
We're so sorry our proactive communication hasn't been what it should be, Latye. As a small team it's hard for us to let you know all the information we should, but please know this something we're hard at work on improving for the future. Your patience it greatly appreciated and we look forward to getting your order to you soon!
Jeff L.
Aug 9, 2023
The merchandise itself is good, BUT
The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.
Response from The EssentialOct 9, 2024
Thank you for taking the time to share your honest feedback. We sincerely apologize for the repeated delays you've experienced with your orders. We understand how frustrating it must be to receive inaccurate shipping estimates, and we completely agree that clear, proactive communication is essential. While we're glad to hear that you're happy with the quality of the merchandise, we recognize that the shipping experience has fallen short. We're continuously working to improve our processes, including more accurate shipping estimates, and we take your point seriously about the need for greater transparency. Our goal is to better align our shipping times with actual fulfillment to avoid further frustration. We have recently made improvements to our process.
Faisal A.
Aug 6, 2023
Its the best I received my order on the…
Its the best I received my order on the time and the quality is good
Response from The EssentialAug 7, 2023
Thank you so much for the review. We're glad to hear that you were happy with the timing and quality of product.
RC
Jul 31, 2023
Essential leggings aren’t a Lulu dupe as they are described :/
I received my “align” dupe leggings and I’m not impressed. The material is highly compressive and doesn’t feel like the aligns at all. Based on my experience I’m not sure if I will try other items.
Response from The EssentialAug 1, 2023
We're sorry to hear that the product didn't meet your expectations. If you contact [email protected] you can return the product if you wish.
Steve D.
Jul 3, 2023
AAAA
AAAAAAAAAAA
S T.
Jun 2, 2023
Products are unreal and I save…
Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.
Response from The EssentialJun 2, 2023
Thank you for the review and kind words.

The EssentialReviews of theessential.com

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The EssentialReviews of theessential.com

The Essential reviews

Took WAY too long to ship (30 days)

Orders have never shipped it's been…

Poor communication is the basis for my…

The merchandise itself is good, BUT

Its the best I received my order on the…

Essential leggings aren’t a Lulu dupe as they are described :/

AAAA

Products are unreal and I save…

About The Essential

About these reviews

More in Home Goods Stores

Pretty Perfect Studio

Dillon Skye & Co.

Zero Waste Outlet

NeonSigns.com

The Essential reviews

Took WAY too long to ship (30 days)

Orders have never shipped it's been…

Poor communication is the basis for my…

The merchandise itself is good, BUT

Its the best I received my order on the…

Essential leggings aren’t a Lulu dupe as they are described :/

AAAA

Products are unreal and I save…