The EssentialReviews of theessential.com

Their products are fake they don’t give you a chance to return the purchase Very bad experience it’s a money wasting

I used The Essential and had a good overall experience. The website is easy to browse and the products are presented in a simple way. I found the ordering process convenient and liked how easy it was to look through the available options.

Reviews for The Essential tend to be either hot or cold. My experience was quite positive. I ordered 2 Eames-style chairs. They came much quicker than promised, the packaging protected all the parts perfectly, nothing was missing and the instructions will simple and complete. I was impressed with the materials, and I was impressed at getting the product at 10% of the price of a "real" Eames chair. Well done!

The ONLY reason they get a 1 star is because you can't give a zero. Bought two mystery boxes and got junk. One item was opened later because we were in the process of buying and remodeling a home. It was broken in the box and the box is intact on the outside. They refused to do anything other than offer me a small credit. I have other items on order and I really should just return them on arrival because this company is absolutely horrible.

The products are high quality, and the support team is very helpful. Had a couple hiccups with orders, but they sorted it out quickly and made it right every time.

I was very excited to order my mobus desk and then recieve it was even better. It was pretty difficult to assemble with only a video but i got it done and it came out perfectly. I will continue to order products from essential and recomend them to all my friends family and collegues.

I took a chance on a mystery box. Surprise, surprise I got two very average lamps for 195.00. I received a table lamp that they list for 120 dollars. A simple google search pulled up the same lamp for around 40 bucks. I also got a floor lamp, The Colombo that is listed for 395.00. This thing is so very cheap looking it's embarrassing. On the plus side I did get the lamps. As always though if it looks too good to be true it probably is.

My experience was quite positive so I wanted to share. I received the Arka bookshelf and one of the chrome bars was a tad bent. I hit up customer support and I got a reply pretty much instantly from someone named “Nheryl.” She sent me a replacement part as well as $100 store credit within 24 hours. The replacement part came and now everything is fine. So 4 stars since it wasn’t perfect out the gate, but I definitely had a very good experience and will shop with them again.