The EssentialReviews of theessential.com

My experience was quite positive so I wanted to share. I received the Arka bookshelf and one of the chrome bars was a tad bent. I hit up customer support and I got a reply pretty much instantly from someone named “Nheryl.” She sent me a replacement part as well as $100 store credit within 24 hours. The replacement part came and now everything is fine. So 4 stars since it wasn’t perfect out the gate, but I definitely had a very good experience and will shop with them again.

First purchase is a success story. It takes time to get and the wait was worth it in this case. Customer service is only through email correspondence, preference would be to speak with an actual person. Overall, my expectations were met

I went for the Enetri bookshelf (IKEA dupe) from this company and it's awesome. Exactly what I was going for. However, it did forever to get here... like 3 weeks past its original estimated arrival date. Annoying, but not a dealbreaker to me. More importantly, assembly was easy, it's sturdy, and it looks CLEAN. Would order again, might put another in my office eventually... but I'd refrain from buying if you need it by a specific date or are on a time crunch.

overall, i have to say im pleasantly surprised. i have had my eye on the ikea enetri bookshelf (& the 2025 re-release that was quickly discontinued) for several years but never wanted to pay as much as re-sellers were asking. i saw it on the essential for like $400 (compared to over $1000 on ebay), and i figured i had to try. i read so many reviews and definitely had my hesitations, and i agree the shipping was delayed and communication was not great, but my shelf got delivered, and I could not be happier with it. total about 2 months from purchase to delivery, and the quality is honestly excellent. it looks so good in my apartment i love showing it off. worth the risk! i would shop here again based on my experience

I received my order a little later than I expected. Though, this happens with other companies too. My Alpaca slippers are the best, my wife and I are keeping our feet warm and cozy. These were replacement my wife bought elsewhere years ago. These are a much higher quality product for a lower price. yay!