The EssentialPremium goods without the premiums.Members only.
The Essential (theessential.com) has 83 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Consumer
Items were delivered on time and they were all correct. :)
Response from The EssentialOct 9, 2024
Thank you so much for your review! We're thrilled to hear that your order arrived on time and that everything was correct. Your satisfaction is our top priority, and it’s great to know we met your expectations. We look forward to serving you again soon. If you ever need anything, feel free to reach out!
Marge
The waits and awful. Things are often out of stock and it can take multiple emails to hear back from customer service.
Response from The EssentialMay 1, 2023
We are sorry for the delays you experienced with your purchase. We're working on the supply chain challenges we've experienced on some products. I see you have received your order, we look forward to the opportunity to improve your experience. Thank you.
Atomly L.
They were incredibly helpful and went above and beyond to help me fix a problem!
Response from The EssentialMay 1, 2023
Thank you for the review. We're happy to hear that we were able to resolve the problem to your liking.
Sally Harris K.
The fragrance does not dispense/spray. Worthless!
Response from The EssentialApr 5, 2023
We're sorry to hear of the malfunction in the sprayer. Please contact our customer service at [email protected] and we can send you a replacement.
Antman
Product came packed professionally and secured. Great experience and highly recommended. Had zero problems with my experience.
Response from The EssentialApr 6, 2023
Thank you for the review.
Philip
In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.
Response from The EssentialApr 4, 2023
Thank you for the review. We have been working on improving our customers experience, glad to see the hard work is being seen. Thank you for being a long time customer and yes, feedback is welcome.
Jiyoon M.
I love that I can get quality products without the extra $$$. My only wish is that the products wouldn't sell out so fast. Their customer support is pretty great too!
Response from The EssentialMar 27, 2023
Thank you so much for the kind words. Our customers do love our products and buy them quickly. We're working on bringing products back in stock as fast as possible.
Alexander Clarence M.
They are fast and have really good products to buy
Response from The EssentialMar 14, 2023
Thanks Alexander! We're glad to hear you're pleased with our service and products. More great products are launching.
