The EssentialReviews of theessential.com

Response from The EssentialOct 8, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with your recent order, including the missing shipment, delayed delivery, and your dissatisfaction with the quality of the items received. We understand how frustrating it can be to wait a long time for your order, and we regret that we fell short in providing you with a timely solution. We're sorry to hear that the replacement item we offered didn’t meet your expectations, and that the quality of the clothing didn’t live up to your standards.

Response from The EssentialSep 12, 2023

We're so sorry once again for this experience, John! We know our team emailed you a gift card to cover the cost of the pretzel, as well as extra as a token of our apology for the experience. Please email [email protected] if you need us to resend it. Our apologies again!

Response from The EssentialSep 12, 2023

We're so sorry our proactive communication hasn't been what it should be, Latye. As a small team it's hard for us to let you know all the information we should, but please know this something we're hard at work on improving for the future. Your patience it greatly appreciated and we look forward to getting your order to you soon!

Response from The EssentialOct 9, 2024

Thank you for taking the time to share your honest feedback. We sincerely apologize for the repeated delays you've experienced with your orders. We understand how frustrating it must be to receive inaccurate shipping estimates, and we completely agree that clear, proactive communication is essential. While we're glad to hear that you're happy with the quality of the merchandise, we recognize that the shipping experience has fallen short. We're continuously working to improve our processes, including more accurate shipping estimates, and we take your point seriously about the need for greater transparency. Our goal is to better align our shipping times with actual fulfillment to avoid further frustration. We have recently made improvements to our process.

Response from The EssentialAug 1, 2023

We're sorry to hear that the product didn't meet your expectations. If you contact [email protected] you can return the product if you wish.

Response from The EssentialApr 5, 2023

We're sorry to hear of the malfunction in the sprayer. Please contact our customer service at [email protected] and we can send you a replacement.