The EssentialReviews of theessential.com

Be aware. Placed order on July 3, shipping label created on July 12. Today is July 14, and there is still no movement of the UPS Package. Worst Online Shopping Experience ever.

The site looks nice, but not a trustworthy company. Their items are sourced from places like AliExpress and then marked up, plus shipping. I ordered a table that took months to arrive. Along the way I asked for updates and eventually a refund since they couldn't locate the package. They ignored my refund requests and the table eventually arrived damaged. Again, I requested a refund and they offered a $15 credit. After pushing back they eventually said they were sending me a new table, but instead sent me a portion of the table. It arrived in an AliExpress box. Bad experience overall.

I rarely leave reviews, but The Essential absolutely deserves the praise. From the moment I placed my order, the entire experience was seamless—from fast shipping to sweet customer service reps. You can tell right away that quality and design are at the heart of this brand. I’ve been using their [insert product, e.g., linen duvet cover and silk eye mask, and it’s quickly become one of my favorite things. The materials feel premium, the craftsmanship is solid, and the aesthetic is effortlessly elevated. It gives that quiet luxury vibe without the crazy price tag. Customer service was also top-tier. I had a small question about my order and got a helpful, kind response within hours. It's rare to see a brand nail both the product and the experience this well. If you're looking for beautifully made essentials that blend design, function, and affordability—this is it. I'm already planning my next order.

I now have 2 charges from “Exceptional Essentials”, plus one pending. I did not order anything so you obviously hacked my credit which I have had to cancel and wait up to 3 weeks for a replacement. I see your website is closed. Shame on you for scamming people! You are being investigated by my credit card company

Even one star is a bit high. I bought a desk chair from them - which they said would arrive in 2-3 weeks. At the 4-week mark I emailed to ask where it was. They said it would actually be 2 months — a fact they’d known from the start. Super shady.

The most recent debacle of an order (mis-matched glasses followed by a broken lamp that was unprofessionally packed, resulting in it fracturing during shipping) has resulted in an endless ZENdesk string of emails that get NOWHERE. I am so over it. I have been a member since before they rebranded as "The Essential," and they get it wrong, alot. Yes, on occasion there are great deals, and sometimes it gets delivered as ordered, but a full 1/3 of the time it does not. ALL of the issues have to do with packaging issues, and it appears that orders ship from the actual maker or distributor, not "The Essential," so the inconsistency varies wildly. I'm done. Nearly two weeks and 26 emails to get things handled and a return shipping label handled is ESSENTIALLY pure BS. STILL WAITING!!!

Ordered two hand soaps and two hand balm on August 11. The two hand balm arrived within a couple of weeks. The two hand soap were destroyed during transit and never received. After several weeks of chasing and waiting, replacements were sent but received damaged because the items are not packed correctly. Have chased and chased without resolution, despite emails giving assurances that the matter is being dealt with. Have now given up and will be applying for a credit card charge back.

I never got one of my shipments, with no help getting a replacement. They ran out of an item I ordered and offered me another. The quality of clothes I did get was basic Walmart feel. Shipping took about a month.