The EssentialReviews of theessential.com

I bought an item on the web site and they sneaked in an annual membership with a free month subscription and then in the next month, they charged my card for the full annual fee $95.00. They told me because i did not canceled it, I agreed for the charge

They will charge your credit card for a membership without telling you

overall, i have to say im pleasantly surprised. i have had my eye on the ikea enetri bookshelf (& the 2025 re-release that was quickly discontinued) for several years but never wanted to pay as much as re-sellers were asking. i saw it on the essential for like $400 (compared to over $1000 on ebay), and i figured i had to try. i read so many reviews and definitely had my hesitations, and i agree the shipping was delayed and communication was not great, but my shelf got delivered, and I could not be happier with it. total about 2 months from purchase to delivery, and the quality is honestly excellent. it looks so good in my apartment i love showing it off. worth the risk! i would shop here again based on my experience

Edit: I just want to note that The Essential tried to take down my review my marking it as defamatory when all I posted were the facts. I ordered my item 2.5 months ago and still do not have any updates or tracking info on it. I've emailed the customer service and they've given me a ton of excuses from it being lost in the mail, to telling me they have a tracking number (which they could not provide) & that they shipped it to telling me that the manufacturer wouldn't have it in stock for another few weeks. What gets me is that at one point they lied and said it was shipped when they just turned around to tell me it was on backorder. This website and company is such a scam - don't be fooled by their marketing because you'll never receive your item.

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I ordered two sets of express trolley bags. Weeks later I was sent an email saying more stock was in transit and asking if I wanted to wait or cancel the order. I said I would prefer to wait. Weeks go by and I get an email stating that they had cancelled my order. No refund yet. Still waiting.

The essential has horrible customer service. I placed on order and still waiting for it to be shipped. I have sent numerous emails just to get one back telling me the item is ready to ship from the warehouse and that I will receive a notification of shipping within 24 to 72 hours. I will never shop here again and will let others know as well. Get your act together. I would of gave them ZERO stars