Chewy
Non-compliant with CAN-SPAM Act; nightmare to unsubscribe
I signed up for one type of email, and I ended up getting at least 10 kinds of 'sub' newsletters. It was a nightmare to unsubscribe--there's no universal opt-out, which is mandated by law (CAN-SPAM Act). I had to take time out of my workday to call their customer care and make sure I'm opted out of ALL their emails, and spent 15 minutes trying to do this. Let's see if they actually do what they said they would. I had to come here to warn others about their illegal email marketing practices because this is the most egregious one I've experienced in a long time.
Response from The Epoch TimesJun 5, 2026
Dear Reader, We’re very sorry for the frustration this has caused. We understand how upsetting it is to receive emails you didn’t sign up for or have tried to unsubscribe from. We would greatly value more details about your experience to help us improve. Please feel free to contact us directly so we can address your concerns. Thank you for bringing this to our attention—we take your privacy and preferences seriously. The Epoch Times Customer Service Team