The Epoch TimesThe Epoch Times is America’s fastest-growing independent news media. Founded in 2000, our mission is to bring you a truthful view of the world free from the influence of any government, corporation, or political party. We aim to tell you what we see, not how to think; we strive to deliver you a factual picture of reality that lets you form your own opinions.
The Epoch Times (theepochtimes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Reverend G.
The blend of serious reporting and lighthearted articles are refreshing. They are both informative and enlightening. I appreciate the many contributors who address issues that are not only important to me, but needful.
Dan from New H.
You are a trusted source of news. I like the breadth of information you provide, from current events both political and cultural. Also love the health articles and perhaps most of all the 'daily solitaire'!
Luis R.
I joined and cancelled only after a few minutes from reading an article on the life and death of Charlie Kirk. I knew right away from the glorifying of him, that it has a bias right wing leaning, so I turned it off and I cancel my subscription right away. And I noticed other articles that attending to being based on religious favoring, Not what I was looking for. I don’t want one sided from either side, just the facts and truth.
Response from The Epoch TimesJul 29, 2026
Dear Luis, Thank you for taking the time to share your thoughts. At The Epoch Times, our mission is to provide accurate, fact-based journalism that is independent of any political party or government. We strive to report stories that are often overlooked or underreported, with respect for all individuals, regardless of background or belief. We understand that people may interpret stories differently based on their personal views, and we welcome feedback that helps us continue improving. Your comments have been shared with our editorial team. If there's ever a specific concern about content accuracy or fairness, we encourage you to reach out. We’re happy to listen and clarify. Thank you again for engaging with us. The Epoch Times Customer Service Team
Tracy G.
I've found many of the Epoch Poll questions and articles are written to either leave out context/history or weighted so I can't say I find this news source without bias, which is what I'm looking for. Why is it so hard to find a news source without bias?
Response from The Epoch TimesJul 16, 2026
Dear Tracy, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations. We understand how important balanced and well-rounded reporting is to our readers. Your comments regarding the polls and article content are valuable, and we've shared your feedback with the appropriate team for review. We appreciate you taking the time to let us know how you feel, as feedback like yours helps us continue to improve. The Epoch Times Customer Service Team
Elmer F.
I rely on the Epoch Times for timely reporting, staying honest without all the bruhaha that is prevalent in our media today. The Truth, not opinion. The substance, not the bias. The desire to inform, not half the information. I enjoy The Epoch Times for its content. That says it all for me.
herbert H.
Customer service rep was patient and spent 15 minutes with me solving my billing issue
RONALD
The articles are up -to- date and good. Can read when I want and save it for later reading send to friend. I trust Epoch Times more than the other news outlets.
Carl V.
I want an immediate credit I did not authorize you to take a $100 of my money . As of July 2 I did receive notice from Epoch times and I did receive a credit of $100 which was withdrawn from my credit card on file . I was reading an article and a pop up camper on my screen asking for donations. When I attempted to close the pop up I got an immediate email thanking me for a $100 donation. I did receive that credit and I am satisfied. I wasn’t able to get through on the phone only by email.
Response from The Epoch TimesJul 2, 2026
Dear Carl, We're very sorry to hear about your experience and understand how concerning an unexpected charge can be. We've reviewed your account, and we've processed a full refund of the charge. Depending on your financial institution, it may take a few business days for the credit to appear on your statement. If you have any questions or need any further assistance, please don't hesitate to contact our support team. We're happy to help. Best regards, The Epoch Times Customer Support Team
