The CPAP ShopReviews of thecpapshop.com

I called this morning to cancel my order since I was having a problem with my prescription. Anna Weaver solved all my problems and help me complete my order. She was one of the most helpful people that I have ever worked with on the phone. Outstanding!

I’ve been trying to get ahold of The CPAP Shop for TWO DAYS. I’ve called, waited on the phone, and tried the live chat on their website. Nothing. Nobody answers. If you’re thinking about ordering from them, ask yourself what happens when you actually have a problem with your order. Apparently, getting customer service is the problem. I ordered from them years ago while I was in the military and even had them ship CPAP supplies overseas. They were fine back then, so I had no problem considering them again. Apparently, things have changed. There are way too many other CPAP suppliers out there to waste my time trying to get someone to answer a phone or respond to a chat. It really gives the impression that they just don’t care about getting or keeping customers anymore. So no, I can’t recommend The CPAP Shop. The funny part? Their complete lack of customer service actually saved me from becoming a customer again. Thanks for that, I guess.

I called to discuss purchasing a Mini CPAP and ended up with Anna Weaver, who was very knowledgeable and easy to talk with. I would recommend this shop.

Excellent presentation of options for a new CPAP mask system, answered all questions and guided me through the web page to understand the offerings.

Anna Weaver was kind, courteous, and patient when assisting me with my recent purchase of Resmed Airmini Auto CPAP and the Airmini Setup Pack. She clearly values customers!

I've been purchasing my CPAP supplies from the CPAP Shop for several years now. The web site is easy to navigate, great prices, great selection, and they're always offering discounts. Items ship very quickly, I usually receive my order within a week. They have a rewards program where you earn rewards points toward future purchases. These days, every little bit helps. Customer service is outstanding. I always get a real person and they're always friendly, helpful, and knowledgeable. 5 stars!

Shannon went above and beyond to help me return what I incorrectly ordered and helped me order the correct supplies I needed. I wish all companies had such kind and efficient staff of Shannon’s caliber. I will definitely order from CPAP shop again!

FRAUD. Will not refund me and sell counterfeit equipment. Medical supplies are too important. They risk my life with fraud equipment. employee reached out for refund on Google 1 star and then never responded, repeatedly.