TheconsciousbarReviews of theconsciousbar.co

Background: I eat one healthy dark chocolate bar per day with lunch, so I am a good customer to have a long-term relationship with. Unfortunately, I've switched away from this company due to dishonest advertising practices. They frequently advertise a promotion to me on Facebook for "Buy 10, Get 5 Free", but clicking the link only produced the promotion once. They continue to advertise the same promotion repeatedly without any disclaimer that it is one-time use, which caused me to waste my time trying to make it work on multiple devices. I also know that they are perfectly capable of stopping promotions that no longer apply, because that's what they did with the initial "Buy 10, Get 10 Free" offer. I contacted customer support and informed them that the FTC had specifically ruled that advertising promotions created a legal obligation to fulfill those promotions, and the customer service rep agreed to place the discounted order for me. However, when I agreed, she ghosted me - yet another case of dishonesty. It's sad because they actually have a very good product. However, I am very committed to only doing business with companies that honor their word, so I've decided to go with Raaka instead. I just wish that this company had more integrity - especially considering that they promote themselves as "conscious." Addendum: More deception. Their reply below indicates that they reached out to me over email and solved the problem. THIS NEVER HAPPENED. They have not responded since they ghosted me after promising to send that order, they have sent no new bars, and no one has addressed any of my concerns since I posted this.

Order #248169 confirmed Significantly disappointed in the lackluster extravagant taste I had anticipated. Of the 15 bars I received at minimum three had been melted and re-hardened significantly enough to turn the bars white. The flavoring extracts are so strong that they mix with the cacao to the point that it taste like eating cocoa powder. Will definitely not purchase again and do not recommend.

I was supposed to get 20 bars at $5 each from their add on Facebook. The correct price was indicated in my total until I clicked checkout. Then it took me to Shop website to pay where I was charged double that price and didn't notice until I got the purchase confirmation page. I immediately requested to cancel the order and refund my money or honor the advertisement price. I'm still waiting for an e-mail reply....

The chocolate is good, there is no arguing about that, though clearly overpriced at $10 for 1.8 oz. The company unfortunately didn’t stand to its promotion and customer support promises. Ads leading to believe in in-store credits and customer support emails about reimbursements that weren’t honored. That’s a big downfall.

A friend gave me an orange date chocolate bar and I love it. It’s very different from the Lindt bars I usually buy, in a good way. It’s sweet enough and has a deep chocolate flavor. I will share this with other friends and try the other flavors myself. Hoping for cherry to be a new flavor!

The candy is above average. Not excellent. A mild chocolate flavor. Not robust or distinctive.

Bad enough the bar is $10 and when I came to order it I was charged for expedited shipping which I didn’t not request. I then tried to cancel or at least receive a discount on the unreasonable shipping charge knowing that the one bar for trial ended up being $17.99, they refused the discounted shipping and the cancellation even though I requested this within the return window of 48 hrs. I could not believe the scam and the horrible service I received in regards to a first time customers. Worst business ethics ever. This Co will never survive at this rate.

I absolutely love their chocolate and hope they keep creating new flavors. I really appreciate how committed they are to producing the cleanest chocolate possible. It’s the only chocolate I buy, and their dedication to quality means a lot to me. If I had one complaint, it would be their website. It can be a little tricky to navigate at times. Even so, I always manage to get my chocolate delivered regularly. And for anyone saying it’s bitter… go grab a Her$hey bar. This is what real chocolate tastes like when it isn’t loaded with emulsifiers and sugar.