Cleaning AuthorityReviews of thecleaningauthority.com

Cleaning Authority had us complete a detailed intake form covering our house’s square footage and cleaning priorities. They later estimated that two cleaners would need approximately two hours to clean the entire house. Because they charge by the hour, this estimate was an important factor in choosing them. Before booking, they required an additional form asking what the cleaners should do if they ran out of time. We did not want any part of the house left uncleaned, so we authorized them to continue beyond the estimate if necessary, assuming it might take up to three hours and still be reasonably priced. On the day of service, we let the team in but were unable to remain in the house. When the bill arrived, we were shocked because they claimed the two cleaners needed six hours. We had expected a total of $300, yet the bill was over $800. No explanation was provided for the significant discrepancy, and the house didn't begin with any unusual messes. Given the huge gap from their own estimate and the fact that no one was present to supervise, it raises serious concerns about how the time was actually spent.

AWFUL EXPERIENCE - DON'T USE THEM The cleaners came over and started cleaning our entire upstairs with their shoes on, no shoe covers, nothing. We specifically asked for shoe covers in our initial consultation. They had walked around on all of the carpeted areas, including my brand new rug in my bedroom. This was highly upsetting for me. When I spotted this, I asked them if they had shoe covers and they said no. I then asked them nicely to take them off. I called the company to ask why they didn't provide shoe covers and they asked the cleaning crew to leave. They abandoned the job, left everything a mess and even left their trash behind. I requested to to speak to a manager but she continued making herself unavailable, then I asked for a call back from the owner. He called me two days later, talked to me in a VERY rude and condescending tone, trying to blame me for everything and then had the guts to tell me "I am sorry if your feelings got hurt". He also tried to shift the blame on to my husband by telling me that he saw them with their shoes on and should have said something. On top of that I was told that I asked for my ENTIRE home to be shampooed, top to bottom, which was a complete LIE. What a joke this guy is but also the company is beyond unprofessional and it is obvious that they don't care about their customers. They do not take accountability for what their staff did. Do yourself a favor and stay away. What an awful experience. I would never recommend them to anyone. They should be ashamed of themselves. There are MANY cleaning companies out there. . . and if you treat customers the way you do, you'll soon be out of business. No one needs you. You need us.

i decided to give them another chance (from >2 yrs ago). big mistake. they did a poor job, and after 3 corrections, they just quietly slipped away. no bye or anything. i was expecting an improvement (they said they had new mgmt), but same (unforgettable) cleaner. i will NOT be giving them a third chance.

Our home was cleaned by Jaiden & Kayleb this morning. They did a great job, and I am especially happy because they found an earring that I thought I'd never see again. It's a very special earring that means the world to me. Thanks guys!! Peggy Beier

STOLEN ENGAGEMENT RING - Company Took ZERO Responsibility and Put Our Safety at Risk We hired this cleaning company believing we were protected -- they claimed to be licensed, insured, and bonded. That turned out to be false and led to a nightmare experience. An employee stole my engagement ring, later admitted to it, and pawned it. Tragically, the pawn shop melted down the ring, so there is no chance of ever getting it back. After the admission, she was fired -- but shockingly, the company then gave her OUR home address. She showed up at our house trying to confront us, which was terrifying and completely unacceptable. Even more troubling, the company also gave us her personal contact information without our asking, raising serious privacy concerns. The owner has refused to take any responsibility, insisting it was solely the fault of the individual -- but we hired the company, not the employee. That's not how liability works. To make things worse, our lawyer discovered that after the new owner took over, the company's business license was no longer active -- meaning they should not have even been operating at the time. We've consulted legal counsel, and are continuing to pursue justice. This company failed at every level: accountability, safety, legality, and basic ethics. Do not trust this business. If you value your safety and your belongings, stay far away.

I have 3 dogs and count on a cleaner to vacuum. They did not vacuum and then came up with lame excuses like maybe the vacuum was not working and the person did not notice. What about when they mopped? Did they not notice they were pushing around dirt. Their policy is no refunds. They come back out to do a re-do. Who wants to put up with home invasion by idiots.

I’ve used the Cleaning Authority in the past at different locations. I have to say that the Daytona Beach/Ormond Beach location is absolutely the worst. I hired The Cleaning Authority to do a “deep clean“ as I am putting my house on the market. I requested that the inside of my refrigerator and the inside of my oven be cleaned as well. They charge me $100 per hour and it took them three hours. What I was left with was a house that was so dirty I had to go back and re-clean it before I could schedule an open house. Instead of cleaning the inside of my freezer thoroughly they wiped down a few shelves and just rearranged the food to hide the worst places on the worst shelves. Also, cleaned that myself. The oven was a joke. I had her go back and clean more of the grime out of my oven and it still looks nasty. Mind you, I self cleaned my oven days before they arrived. The floors were filthy, including the bathroom floors. I noticed several spots that were there prior to them showing up. The spots were still there when they left so I re-moped them and sent a picture of the wet pad that was just thick with brown dirt. I also needed to go back and actually dust my furniture. They used a feather duster to knock some of the dust off. To me that is not a deep CLEAN. When I went back to wipe and polish each piece, the rag was filthy. I contacted them and sent them pictures and the only response I received a WEEK later was, “Sorry, I guess they made a ‘mistake’. MISTAKE? If I wasn’t so angry and disappointed I would’ve laughed at that remark. Just try to get ahold of anybody locally to answer questions or raise concerns with. That’s nearly impossible, they don’t respond and they don’t answer the phone. If they do get back to you they have a lame excuse via text. The only mistake that was made was hiring them in the first place because it turned out to be a $300 mistake. I still can’t believe that I spent $300 for them to vacuum my floors and wipe down my counters. I do that myself each week. Moving while selling a house is stressful on its own without having to deal with dishonest vendors. NEVER AGAIN.

My team is #5, Mel and Michael. This was their second time and I have been very pleased with each cleaning. I look forward to seeing them in two weeks, they don't leave a stone unturned.