Cleaning AuthorityReviews of thecleaningauthority.com

I was very happy with my first cleaning, but later experienced declining quality. After a scheduling issue, the company rescheduled my cleaning to a day I wasn't home. I specifically called beforehand to remind them that I had indoor cats and asked them to be careful. When I returned home, I found my security gate locked from the inside, requiring a locksmith to get in, and one of my indoor cats had escaped and spent the night outside. Thankfully he was found unharmed the next morning. The owner responded promptly, apologized, offered a 50% discount on the cleaning, and ultimately concluded that his company wasn't the right fit for my needs

The two women arrived on time, were very pleasant, and attempted to do their best but you can see they were inexperienced. The blame for the hard water stains on the glass shower doors was placed on the weak/ineffective solutions given to them to apply on these doors. The laundry room was left untouched after 3hrs27min and I was charged for a "deep" clean $110/hr (tipped $20pp cash pp ) for 2 small bedrooms and bathrooms, a kitchen, and a living area. I was disappointed with the service as I had higher expectations for a "deep" clean. I have a right shoulder and left knee injury so I needed the help. Sadly, I was looking for a regular cleaning service but I wanted to try the suit on before buying...Not up to snuff! Good Luck...

The first two deep cleans were great, after that it hit or miss. Mostly miss. The cleanings were decent, not the thorough cleanings the owner promised. When I did get 2 girls that were excellent and pointed out to me all the areas that were being neglected, I specifically asked for them only. That did not happen and the first time I called to ask why, understandably upset , I was told to find another cleaning company. Customer service, consistency, and customer communication is all but nonexistent. While cleaning is a necessity, it is also a luxury for most to have someone do it for you. When spending over $200 w/tip per cleaning, for a 2 bedroom, 2 bath 1300 sq foot house , I expect to get at least the cleaning the I was promised.

I fired this company on October 7th. They called an hour before they were scheduled for a weekly cleaning to tell me that they observed insects during service a week prior. They have been coming weekly for almost two years without an issue. I have been having the house sprayed on a quarterly basis and it had been sprayed two days prior to this call. When I asked why she waited a week to let me know especially since I had arranged my schedule for their impending visit she could not offer a logical excuse. I spoke with two maids who used to work for them and serviced my home and they said they had never seen as anything that would cause this reaction. This is a management issue!!!

They were great in the beginning: 2 people cleaning a 1700 sq foot home with one bathroom would take 2 hours. I ended the service because two people cleaning the same house took 30 minutes. I felt like i was wasting my money and even more so when the owners sent me a video telling me that they don’t do dishes. Very disappointed.

I have ordered the company for a first time for a deep clean for the 1st and 2nd floor of our house. The two ladies were very nice but this is the only positive thing I can say. When they were done I made a quick check and they missed a lot of spots (bath tubs, baseboard, etc) After they were gone I spotted more. Honestly for this high price ($65 per hour per cleaner) I expect a much better quality. It doesn’t give me much trust about the rest of the house and I can’t check everything. I can’t recommend this company due to the fact that my house didn’t look much cleaner afterwards.

I've been using the service for many years. The cleaners are friendly and do a good job on monthly cleans. The problem in the head office and their scheduling department. The cleaning teams do not arrive at a set time so it makes things very challenging to schedule my day around. Today they came at 8:30am when they typically come around 11:00am and I was not home, I was dropping my child off at school. This caused a major issue and the company took absolutely no responsibility in the matter. They claimed that because my preference is for mornings, that they are allowed to change the time the cleaners come as long as it is in the morning. While this may work for some people, I've decided that this isn't the type of cleaning company I want to give my business to anymore. Too many scheduling headaches. I'd prefer to agree on a set time and have cleaners arrive at that time, which this company can't promise.