The City Case, Inc.Reviews of thecitycase.paris

I recently traveled to Paris with my 17 year old daughter. Without knowing the city I was very concerned with how she and I would get around and also how we might navigate the long lines for certain museums like the Louvre and D'Orsay. The City Case team was excellent to work with. Through them I purchased a Paris Pass which arrived well before our departure date. Whenever I had questions the organization responded within 24 hours. I highly recommend this organization for those traveling abroad and elsewhere

We decided to buy the Paris Museum Pass at the last minute before we left the States. They were waiting for us when we checked into our Paris hotel 3days later. Couldn't ask for better service.

Easy to understand product description on website, priced in dollars not Euros so I understood the cost, and very responsive customer service to my deadline need.

This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R

Despite my confusion on ordering the wrong passes the first time, the team at the City Case were courteous and helpful. I was able to correct my order and still receive the passes in time for my trip. They even provided me with details on finding the best route to the locations I wanted to go. Very happy with this company and I would use their services again.

Amex would not work, though it had 10 min previously elsewhere, on a wordy order (3 names, 3 addresses). One phone call, a very pleasant, helpful, young-sounding man, who said "It will work in 10 minutes", and it did, with my order saved. Paris Museum pass arrived on time and was well received by my son's girlfriend , who was on her first visit there. Success! Thank you.

We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

City Case was perfect. There were six of us traveling together to Paris. We wanted to have all tickets in our hands when we arrived. The City Case package was so, so organized: little slots for each ticket. I would definitely use them again.