The Cheesecake FactoryReviews of thecheesecakefactory.com

I like the food there. The service is always inconsistent; either very attentive or missing in action. I often order the same salad, but when I am with someone who orders the exact same thing and adds one more additional item it seems that the kitchen then messes up the order and adds that extra item to my salad as well. I am not sure if that is because of the way the waiter or waitress writes the order or if the kitchen staff does not notice the difference in the two salad orders. Also, the last time I was there it took over forty minutes to get my food.

now New I've been coming to this location for over 20 yrs and today was the worst experience I've ever had here. The self parking is now $6, it has always been free. Then once we were seated we sat there for 40 minutes with no drinks, no bread. Our waiter never came by to check on us & see if we needed anything. I asked to speak to a Manager and no one ever came. You have officially lost me as a customer. I will not be returning

During Christmas we were celebrating my daughter's birthday and I got a cheesecake for carryout. I had a gift card I planned to use but inadvertently used a debit card. When I got home I realized what a stupid thing I did and called the manager at the Cheesecake Factory on Nicholasville Rd. in Lexington, Ky. I got the manager Brent and he was so kind and helped me change the transaction to be covered by the gift card. I know as a manager it's left up to their discretion whether to help with that but Brent went above and beyond to help make it happen. Hats off to you Brent and you made my Christmas that more special.

It’s was horrible. They put you in rows of tables basically an arms length from the next table. My wife and I went last night and it was our anniversary and we had ZERO privacy. Our silverware and cups were literally Filthy. The waiter was nice but needed to be told multiple times for simple requests. I will never go again

So going to the cheesecake factory on today, December 7 and my mom and sister ordered two chicken sliders. They came out like two kids have fixed them. A dinner roll sliced in half with a chicken tender throw in the middle really cheesecake factory you disappointed me.

store in southlake. with reservation had 10 min wait. server took order and 45 min to get food only my order of an omelete was the wrong omelete. after finally getting the server located manager came over and offerred to remake it either because server wrote it wrong or kitchen messsed up. others in the party were nearly done so i passed. took meal off bill as if that would suffice. don't go there on weekends. under staffed and kitchen overwhelmed.

Had a reservation at 2 pm at the Cheesecake Factory . Arrived and then was told that our server (John) left for the day. We were put in a closed section and waited about 15 minutes -no one came to the table. We asked a waitress if she could take our order-she said no so we promptly got up and went to another restaurant.

Food was not it four cheese pasta was literally just tomato paste. Left a very unhappy customer, they will never see me again. Cheesecake factory in Atlanta -Lenox Mall