The Cheesecake FactoryReviews of thecheesecakefactory.com

If I could give them no stars I would! I went to the Novi location @ 12 Oaks Mall for the first time for a Birthday dinner. What was suppose to be a 30 minute wait turned into 2 hours. The service started off horrible we had to request another waiter. They kept forgetting to bring everything even food that we ordered. Four people in our party never received their order. Dishes and silverware were nasty and I think Us informing her of that made the waitress upset. And we had to keep requesting the bill because at that point everyone was upset and just ready to go.

My food was OK. Service was good, But if I wanted to have dinner with music blaring to the point we couldn't talk or hear the server, I would have went to a dive bar

Visited the Sawgrass Mills branch and was utterly disappointed after finding a cockroach crawling on the wall, then dropped on the table inches from our plates, WHILE celebrating my daughter's birthday! The part that hurt the most was when the waitress (who was so super helpful) went and got the manager on duty. She came over, and the look on her face clearly said several things: 1. She doubted the authenticity of our discovery even after my older daughter wouldn't shut up about seeing the cockroach crawling on the wall. 2. Even with our bill at the time of the discovery was over $130, she subtly implied that we may not have been accurate in our discovery, and may be trying to get a free meal. After the awkward set of questions she subjected me to in front of my 2 children, she then exclaimed "I am sorry, but other than changing your seat, there's really nothing else we can do".....then she proceeded to ask the question; "What would you like us to do?" At this point, I was thoroughly embarrassed, and politely asked to get the rest of our food to go. When we got the bill, the waitress said she (the Manager) had comped the 3 slices of cheesecake I had ordered; to which I adamantly refused. My waitress had however already calculated the final bill, so it was done. There are many questions floating in my mind after this experience, and it took me a few weeks to write this review, as the incident took place on 9/10/2020 at around 5pm. I wonder if the manager's response would have been the same if our party was Caucasian? I wonder if they would have been subject to the same line of questioning and accusatory tone we were subject to? I wonder if even after having solid proof that there was a cockroach crawling on our wall then fell to our table, inches away from our food, she would still have a look of disbelief? All we wanted to do was eat the Molto flatbread pizza, eat some Cheesecake, and celebrate my kid's birthday! We instead were served a haughty dish of accusation and humiliation! Thank you guys, really, thanks!

I went to the one in the pod field mall there service is beautiful and the food is amazing i would recommend everyone to go visit there

Amazing food and delicious cheesecake love the tiramasu

Since the Pandemic I've been ordering take out. For the past three times I've gone to the location in Coral gables, the food was horrible. Cheesecake factory is my favorite restaurant dont know what's going on but it needs much improvement. Very disappointed in the presentation of the food and the taste.

Amazing service and the food was excellent. Our server Andrea was amazing she never let our refills go dry and checked on us multiple times. Food was awesome we had 2 appetizers and a cheesecake slice to share. We had been warned by a friend we probably could not eat a full meal and cheesecake. He was absolutely correct! We will be back soon.

Always a great experience. Would recommend to anyone