The Cheesecake FactoryReviews of thecheesecakefactory.com

Not happy. We had a reservation and arrived a few minutes early. We were told our table was not ready and we had to stand outside until we got a text. Yet parties that did not have a reservation walked right in. I can't believe they force their customers to wait outside in the freezing cold. We are all wearing masks and there is room to keep apart. Won't be going back.

Service was slow. Was there almost 2 hrs. That was after we were seated. Food came out slow and was not good at all. Parmesan crusted herb chicken was very dry. My daughters salmon was bland and also dry and the steak was over cooked. Ordered a second beverage and never got it. Well as we were leaving it came. Waitress forgot to put order in. Didn’t even want to stay any longer for dessert. Just wanted to leave. I always liked the Cheesecake Factory but last night was bad. I may not ever go back. This was at the Cheesecake Factory in the Greene in beaver creek oh

Today 2/28/2021. We placed a curbside order. Our cheese cakes had been sitting out for sometime. They were beginning to get soggy. The line was back up ridiculous. First employee came to the car after 25min of waiting. He asked what we order. He went to check on it. Next employee came out and said it would be a 20min wait. Oh 😂 no sir we called it in at 2p.m. cst and didn't get it for an hour. Very disappointed!! Cheesecake factory is located in Jacksonville Florida, Towne Center

I purchased Two pineapple cheesecake last night from perimeter mall in Atlanta Ga. After arriving home open the bag the two pineapple cheesecake was very small. Very disappointed for the money I had payed. Will not continue to buy cheesecake if I will not get my money’s worth.

Very disappointed in the Cheesecake Factory at 2900 Wilson Blvd., in Arlington or Rosslyn, VA. I ordered a turkey burger, but later realized it was beef and my key lime cheesecake, that I ordered was not in the bag. Their workers need to focus on getting orders right, as two mistakes were made in one order. Someone can't read, follow directions and/or just don't care. Which is not good.

Cheesecake. What cheesecake? My husband and I went out for a late Valentine's dinner and were pretty aggravated to have to put on a mask to walk to our table. I guess germs are only at the entrance. The food was good as usual and service was good, just slow. Then we got 4 slices of cheesecake. These are about 1/2 the size of usual. Pretty pitiful. This used to be our place to go on a date, but we may just have to change that. Thanks for giving us a mediocre dinner. For $142.00 plus tip.

Sawgrass location in broward county is disgusting. Worst management ever. I experienced racial discrimination. I waiting 1 1/2 hr for food. Never again

THE CHEESECAKE FACTORY IN SHERMAN OAKS! The only reason I am giving this restaurant 1 star is because I like the food, but let me tell you about an unpleasant experience I had. Even though I was only in the restaurant for less than 15 minutes to pick up my meal, I still felt very uncomfortable. So, grab a cup of coffee and take a seat, while I tell you the woes of The Factory... Here goes....... I placed an order on Sunday, February 7th, and was told there was no curbside pickup, so I would have to go inside to pick up my food. I take COVID very seriously, and decided to brave the germs and enter this restaurant because I wanted Cheesecake for my bday. When I got there, I was told to wait in the line where people are ordering food. Um, I was just there to pick up, but had to wait in a line where people are trying to figure out what cheesecake to order?!?!? Seems so inefficient, when there was a cash register open on the side. Anyway, I asked Mimi, a waitress who took part of my order over the phone, if she could just take my credit card to expedite things because I felt very uncomfortable waiting indoors in a restaurant. I actually follow the government mandate and I don’t really want to fraternize with people in enclosed places. Anyway, she seemed annoyed that I asked her, and she said I just had to wait. Then, I asked the girls in the front, and they said the same thing. I asked Mimi again, to please just take my card, but she rudely said no! She finally took my credit card and as I was leaving the restaurant to wait for my order outside, she screamed to stop me because she had the order in her hands. I said that this was ridiculous that I should have been able to wait outside for my order and not have to mule around waiting for someone to process my credit card, but in a snotty voice she said that it was a fire hazard to have people waiting outside. It was Super Bowl Sunday and not many people were there, and it’s usually packed on a normal night with so many people in the front foyer waiting for a table. So, the fire hazard comment made me very upset. I didn’t like that she was annoyed at me and how she made up excuses for not helping me sooner. But ladies and gentlemen, it gets worse.... I just spoke with the manager, Matt, about my experience, and he was so defensive saying that they have the best COVID friendly restaurant around, and nobody else could help me because they do different jobs, and then he even told me that he got COVID. And this is why I wanted to wait outside because people like Matt have COVID. He also said that next time you order, just door dash, so I can pay an extra $20, plus dollars! No thanks, MATT!!! He seems like a real winner of a manager, but a typical male response. The point of my call was not to talk about COVID protocol, but I wanted to talk to Matt about how a waitress made me feel and that it bothered me so much that I called to tell the manager. He did say he will speak with the GM about my concerns, but you know as well as I know, he won’t. Matt did not listen to me at all, and it goes to show that THE CHEESECAKE FACTORY employees really need classes on how to talk to customers. Shame on you Mimi and Matt for losing a lifelong customer....