The Cheesecake FactoryReviews of thecheesecakefactory.com

Cheese cake factory has not trained its Toronto staff in basic customer service concepts: Acknowledge when customer informs you of a problem. Look into the problem. Don’t be disrespectful to customers. Is that too much to ask? Before opening time, they allowed people to line up at 2 different doors. We didn’t even know there is another door somewhere else. At our door there were 30+ people after 45 minutes wait. Staff came and saw us through the glass door and removed the ‘closed’ sign, but kept the door locked. We saw through glass door that other people are coming in like a flood. That is when we realized there is another door. We kept waiting and they periodically came and looked but didn’t open the door. Finally I went to the other door and told the front desk ‘hosts’ that there is another long line at the other door. I asked them to open the other door, too. Not only they ignored me, but one of them even made a snide comment as I was leaving. I went back and we kept waiting but they didn’t open our door! They saw us and ignored us. Finally I went to the other door again and asked for manager but they tried to block me. I persisted. They tried to intimidate me by aggressive behaviour and even pushing me aside but I didn’t leave. When this scene got attention of all customers, they finally acted like reasonable people and let us in. But they still didn’t open the other door! They didn’t even go to explain anything to those 30+ customers waiting! They just ignored all of them! The manager came to us because I had complained and tried to justify her decision by saying: ‘I couldn’t open both doors because I don’t have enough room to seat everyone!’ So what? She ignored 30+ customers waiting at the other door without so much of an explanation?? I told her: ‘It would have been prudent to put a note on our door asking people to go line up at the other door so you won’t create this situation’. At least then she accepted it was her fault. The so called Hosts even don’t have that decency. I only stayed and ate because my wife wanted to try that place. Food and our waitress were fine but going to a restaurant is about feeling respected, not just food. I would never go back to a place that is so disrespectful to its customers and ignores them. I suggest you go to any other restaurant. There are many good restaurants in the vicinity. Ignore this restaurant because if you go, they will ignore you!

Har prøvet mange Cheese Cake Factory og er næsten altid meget tilfreds både med mad og service

Cheesecake factory with bad cheesecakes

Always a good experience :)

Our waitress Lexie was the best ever so attentive and nice with great reviews on different food ! The best server hands down !

I went to the Cheesecake Factory in Virginia Beach this past weekend (7/7/22) and had the worst experience ever. Store #0288, server Tony D, table 227, and the manager did nothing to rectify the issue. You know it's bad when I leave without getting a slice of that goodness. We were seated around 5:40 pm and seated next to a family who was already complaining about their food. The manager offered to have the meals recooked or they could keep them and he would take it off their bill, but the lady said "no, redo it, we are hungry" and so he did. Two families and one couple came after us got their food before us, and left. We ordered fried mac and cheese for our starter, and that came out a little warm, and the bread was cold. We asked for hot bread and a refill on our lemonades. An hour later, we were still waiting on our main course (BTY-we ordered it at the same time as the appetizer), so my husband went to the manager. When the server saw him talking to the manager, he glanced over at me and then quickly went to the kitchen (I believe he messed up our order). My husband came back, and the server came back nonchalant and said, "Your food will be out soon" and kept walking. After that, the manager came to the table and said, "They are working on your order now." My husband said this makes no sense; the server should have taken care of this and the manager said, "The runners brought the food out but took it to the wrong table, so they had to re-cook it and they tried to reach him but couldn't" and we said, "Oh, they can find our table with the starter but can't find our table for the main course." My noodles were overcooked and mushy, and my husband's steak was tough. (after I walked into their kitchen to get Tony D while he was standing around having fun to come out and take my payment). Needless to say, I did not eat the meal, and my husband ate half of the steak, and we just left. But not before I wrote on the receipt that he was getting a bad review from me and no tip. I have never experienced anything like this at the Cheesecake Factory. They were always on point, so I was hot and bothered. If they want to know how they can help me or make it right, they can credit me with my money or gift card so that I can go to the Richmond or Tyson Corner, Virginia cheesecake factories and enjoy myself.

My family and I went to the Louisville KY location today and the Manager (a grey headed man, very thin build) was less than accommodating---to say the least!!! We reserved a seating online at 1pm for 6 with a probability that there may be 8 for 3:30pm. We arrived promptly at 3:28pm and the manager told us there was not a table available for 8 when we could very well see that there were many areas available of which we could have been seated but he made us split our party up into 2 tables no where near each other. Also, we generally get the special salads and avacado and southwest spring rolls but they were out of all of those menu items. We stayed because we were hungry and had a very busy day prior to our so-called reservation. I have never had a bad experience there, and we've been there many times, but the manager was an absolute jerk!!!

We made a reservation and put in notes that we needed a table and that we had a wheelchair. We arrive to restaurant early and told them we were early. We were taking our nieces out and built up Cheesecake Factory pretty high. Wish we had not. So we were seated. It is very hot out here but the restaurant is not catering to its customers. We asked if we could move as the cold air was blowing on us. She said there was no where it's like this everywhere. Her words. We ordered drinks and an appetizer. Bread came. Mumble something. I asked what she said and again mumbled. There are two others with good hearing and they did not hear either. I asked again. No sour dough bread she snapped. Ok fine. Not saying anything to that now. We now had napkins on our shoulders trying to stay warm. No we are not drama queens by any shot. We have 2 forks on our table. 4 people no knives no spoons. So we ask for knives so we could butter the bread she brought. She comes back and drops 4 knives to our table and promptly leaves again. We are talking to another waitress and say we need to move we are too cold. 10 minutes later our waitress comes and curtly says you wanna move!!! We said yes. We grab our drinks, well our nieces did I got my husband and pushed him to new table. A booth!!!!! I asked can she lift my husband into booth and she was so rude and just laughs at us. Now my husband who just lost his leg 3 weeks ago was very excited to take his nieces to this restaurant. He a decorated combat medic was so embarrassed that this waitress did this. Plus to laugh at it on top of this. Now l ask for manager. We have been here over half hour no appetizers which we order same time as our drinks. Manager comes we explain and here says ok we will move you. So we got a nice table and a nice waitress. Our appetizer comes and it was great. Then bread. All good. Then my food the girls food and my husbands. His was cold. Not cool, cold. We were all done by the time he got his. He did not even take a to go box for it. Then we left a minor tip as it wasn't her fault really. Not the second waitress anyway. We are walking to the car and there is garbage everywhere!!!! Really!!!! Is this the new Cheesecake????? I Will keep this going until I hear from corporate office. This was an assault on our whole evening. It was not that busy. Staff were everywhere so that was not the problem. Nor is covid the reason. Poor management is the reason. If garbage outside is any reflection of what is happening in the kitchen????!!!!! If this letter is not enough I have lots of time to stay on this campaign till we are made whole.