The Cheesecake FactoryReviews of thecheesecakefactory.com

Cheese Cake Factory of Cherry Hill, NJ has a Manager there by the name of Camisha Wescott, that’s very inexperienced do not know customer service she need to be trained all over again and know how to treat and talk to her customers.

Every time I go to the Cheesecake Factory at Cumberland Mall I go to the pick up counter at the time I have been told my food will be ready. It is Never ready on time regardless of what time I order.To make matters worse, I give them my name and sit down across from the pickup counter to wait They tell me they will call me when my order arrives. I wait and wait and wait. Finally I get back up in the pick up Order line and what do you know, my food is ready and has been sitting up there for 20 minutes! Today I go to get my favorite because I could not eat for 2 days because of a medical procedure. I order cash you chicken. The chicken is dry and tastes like I am eating the crispy boney part of a chicken wing. There is very little of the Oriental sauce to hide the overcooked chicken. Very disappointed to say the least! Hate to see this restaurant has slid so far downhill!

I'm sorry to say that the service was slow at cheesecake factory. I ordered a turkey burger and got a burnt hamburger. Also, we were a party of two and crammed right next to two other couples on either side of us. It felt like we were sitting at the same table with them.

I am so disgusted in the cake I just brought from the cheesecake shop I paid $50 for the cake but I had to pay another $20 for the edible picture and when we cut into the picture it had plastic still on it because they couldn't apparently put it on themselves because it was wrecking the picture. It was just slapped on the cake and looks like an amateur made it and for the price I am so upset. I told the people in the store thus and they couldn't of cared less. I have put pictures here so you can see how unprofessional this cake is.

Their location in the heart of Seattle is very easy to locate due to the huge sign and unique architecture of the building with a Grand entrance. I really loved the looks and fanciful design of my order. And the tastiness was just fantastic as was the portion size. I had great service workers and totally enjoyed my first experience with “The Cheesecake Factory. I for sure give my experience a 5-Star Rating.

I had my first Cheesecake Factory experience last January and absolutely loved it. In fact loved it so much I had to stop again the next day. And every time since then has been the same. Great food and great service. These were all in Phoenix. Last week while in Utah I ordered to go. Not my first time getting take out from them so I knew the procedure. Unfortunately I waited about 10 minutes past the estimated time and should have made sure they included everything before I left. One of the 3 entrees ordered was missing and there was no bread at all. When I called to ask about it they were nice enough. They had 3 options to fix it and since I was still hungry I chose to pick up the food and a free piece of cheesecake. Not a huge problem but they still only gave us one sleeve of bread.

We had a family get-together celebrating a birthday. It was a large party so we got there early by about forty minutes. We were seated at the bar where we waited for our entire party and we ordered appetizers and beverages. The service became very slow and we were told it was because the bartender was swamped. There were a total of 40 people in the entire bar when the manager came over to ask that our larger party wait in the lobby area as the smaller tables were complaining of slow service! We were a quiet group of over 40 professionals and our parents. We were also told that because we were waiting for dinner we were not supposed to be in the bar??? If I did not know better I would say this was a racial issue. But one can never tell. Seems more like a staffing issue that was not coordinated well for a busy Saturday. Nonetheless, we will never eat there again for any reason. I will never schedule any business lunches there. The service was slow. The management was non-responsive. They do not seem to do well for groups over seven, especially if they are of color. Still not sure there was not an issue of race. However, I am going to do more to learn if that was in fact why there were so many problems with the amount of money they made that evening.

PLEASE for all that is going on in the world open a restaurant in Savannah, Georgia or Pooler, Georgia