The Cheesecake FactoryReviews of thecheesecakefactory.com

Way too high prices!!! My server was great but needed help. Need more servers. I won’t go again due to prices. Cheese cakes are smaller portions. Too bad. I do like it there but they need to lower prices. My friends salad was big but mainly lettuce. Disappointing.

Louisiana Chicken is too greasy!!! This was 2nd visit in 3 months and problem had not been corrected .

Clackamas, OR Location We had a party of 3. The host didn’t know a simple question which was if they did free birthday dessert, said to ask the waiter. When we asked the waiter he seemed like he wasn’t sure but mentioned they do a free sundae which tasted like dollar store ice cream I might add. I noticed in the menu advertising they had free dessert offer if you sign up for the rewards with them so I asked him about it again because he didn’t mention anything about rewards previously. But apparently if you sign up it doesn’t work until two weeks later the manager notified us later at the end of our meal and would not honor the sign up. There was no happy birthday congrats. She walked away without a friendly smile of any kind like she was annoyed. The wait for our meals was way delayed. The food was over priced and tasted bland and under cooked. Alfredo pasta was $23 without any protein added vs olive garden for example with protein for $21 that has good quality taste vs cheesecake factory’s. The bread was burnt with black char all around. A spoon was not cleaned well, there was stuck on food on it which was not very pleasant to see. The whole experience was a disappointed, not worth it especially for a celebratory outing. We won’t be coming back for years.

I made a complaint to the manager 3 times about my order that they messed up. I told them no tomatoes for 2 orders because they are allergic to it. When we got home only 1 of 4 foods was correct. It's been 3 months and I'm yet to be compensated. These people take customers for granted and I'm going to lobby that people should stop buying from these restaurants that think they are untouchable.

Bland and overpriced, yet trendy, lol. I've been here 4 times now for birthday dinners. Never my choice. Never had what I'd consider even a good meal. It's been barely average...even at half the price. Another birthday dinner tonight. 7 of us. Not terribly busy. No wait for a table. 20 minutes to get our drinks. We order, and I decide to try the turkey burger. Everyone else orders various pasta dishes. 2 minutes before our meals start to come out, the waitress stops by and says they're out of turkey burgers, and I have to choose something else. I opt for the jambalaya. The other 6 meals come out, and I get a few updates on my jambalaya while I wait and wait..."just another minute", "your ticket is next"...I was just about to cancel it, as all but one of the others in my party was finished eating, when my jambalaya showed up. In retrospect, I should have just refused it then, as I'd waited 25 minutes past when everyone else got their food. I took a bite, and it had to have been sitting in back for at least 5-10 minutes since it was ready - luke warm. But even if it had arrived fresh, it was bland and flavorless. I've literally had better frozen TV dinner jambalaya. And as for the other pasta dishes at our table, nobody was raving about anything being better than average. Only reason I'm giving 2 stars instead of 1 is because the cheesecake is good. Oh, and my family already knows that I won't be returning there ever again. 4 strikes and they're out. Next birthday I will stay home with all of our family's dogs and play with them while eating a frozen pizza instead. If you want a good meal at these prices, find a mom & pop restaurant that has 20 excellent offerings on the menu, instead of 120 offerings (like cheesecake factory) who can't make any of them very well.

To go order cashier on 3/26 at 11:09 extremely unhelpful, horrible customer service and a bad attitude. Friendswood location

Had original burger. Medium rare.. chips were almost stale and lukewarm.. burger had been on the bun for a while so the bun base was nearly sticking to the plate and damp.. my wife’s meal was ok though. Didn’t bother complaining because we had things to do and couldn’t be bothered re ordering.

Very bad experience… I love cheesecake but the Guy who serve us was so bad … no service (no sugar for cappuccino no napkins and no glass of water!!) he was no friendly I didn’t appreciate my stay