The Cheesecake FactoryReviews of thecheesecakefactory.com

It's always delicious here!

Pasta was undercooked and omelette was cold. Cheesecake was amazing as well as the mac and cheese burger.

I was celebrating my daughter's 14th birthday. There were 9 people, one baby. Dinner was fine. Waitress was good and attentive. Everything went well until the Bill came out. It did not add up correctly. We had ordered Cheesecake that was never given to us. There were drink orders from the bar on the receipt that should've been on the bar tab separately. When I spoke to the manager, he was rude and aggressively told me that the bill was correct and that he was not going to change it. I asked for a menu so I could itemize everything we had and he stood over me and kept saying I was wasting my time that the bill was correct and that I HAD TO PAY MY BILL. After about 20 minutes of going back and forth he finally agreed to redo the bill and itemize things so I could understand and sure enough it was incorrect as previously stated with items on there that we never received and a bar tab that should've been separate. My mother told the manager that he was rude and we were owed an apology he replied " For what? I don't owe you anything". He then walked away. So we went up to the front to pay our corrected bill and he came up running and made a scene like were trying to walk out on the bill. Luckily my daughter and her friends had went outside to take pictures to not have to see that embarrassing scene he caused and ruin her birthday celebration. He is not in the right position. He has no manners, is extremely rude and does not handle issues with customers well at all. We spent over $400 and he treated us as if we were less than decent paying customers. I will not return to this location.

They charged my card $10 for a tip WITHOUT MY PERMISSION!!! This was my sons favorite restaurant, but I WILL NEVER be back. Forcing people to pay a tip is a horrendous business practice. The dinner was expensive enough and all I had in my account so I could take my kids to a nice meal once just for them but you all ruined it and you screwed my account. So way to go Cheesecake Factory thanks for nothing!!!!

I love this place the food always amazing but they change the proportion of the food. I used to order mac & cheese balls and they always nice full of macaroni and big size and delicious. I went yesterday and it was a bite-size. They were super tiny full of cheese. We barely see any macaroni inside I love also Parmesan chicken sandwich and they give me half of it and they cut it in triangle to make it look huge and the chicken is very very little inside. What happened to my to my cheesecake factory I’m really sad.

Wrong wine delivered. Then cold food to myself and my partner . No word of sorry and eventually served warmish. No talk of reimbursement or adjustment . Don’t think I will be going back.

Took my husband to the Cheesecake Factory in Nashville and we ordered appetizers, dinner and cheesecake to go. The appetizers were alright, my "fish and chips" were absolutely horrible! $23.00 for dried out ,2 inch pieces of fish. Being that it was his birthday I didn't want to complain and ruin the experience, but I called the restaurant, spoke with a manager and he didn't have any remorse and didn't even acknowledge the awful dinner. He said I should have spoken up when it happened. I thought he might have offered a slice of cheesecake to replace this awful experience, but nothing. Won't be going back. Definitely not worth the money.

My husband, son and I visited the Gainesville, fla. location for Mother’s day. It was extremely busy. The food was great. I had lightly breaded chicken with lemon sauce, mashed potatoes and asparagus.Our waitress was Miss Hellen. Even though she was very busy and had just had a painful injury on her foot, due to moving our table, she was a very gracious and attentive waitress. She recommended my dish and it was so good, I plan to order it again soon. Miss Helen made our visit even more special. Thank you Miss Hellen and Cheesecake factory for helping to make my Mother’s day celebration with my family extra special. 💕