The Build Card Reviews | Read Customer Reviews of thebuildcard.com

The Build CardReviews of thebuildcard.com

4.8584 reviews
Investments & Wealth

The Build Card

About The Build Card

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

The Build Card (thebuildcard.com) has 584 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: thebuildcard.com
Website: thebuildcard.com
Category: Investments & Wealth
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Build Card reviews

584 approved reviews, newest moderated first

SHIKETA M H.
Mar 31, 2020
Customer service is awesome.
Customer service is awesome.
Response from The Build CardMar 31, 2020
Thank you! We have made customer satisfaction our top priority, and appreciate your support!
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Angela D.
Mar 30, 2020
Today's customer service was…
Today's customer service was outstanding.
Response from The Build CardMar 31, 2020
Thank you so much for sharing your experience! We value your feedback and appreciate your business.
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TOY R M.
Mar 27, 2020
Very happy & up beat
Very happy & up beat ! Much needed in a time like this ❤️
Response from The Build CardMar 28, 2020
Thank you! It was our pleasure.
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ARIELLA E H.
Mar 26, 2020
I called for three reasons
I called for three reasons: Address change, info on date of my next credit limit increase eligibility, and to search for a charge from 6 months ago. My rep was amazing! She took time to address all of my concerns even helping me to search through my statements for a charge that I needed proof of to one refunded from the charging company, and was extremely pleasant throughout the entire process. At the end of the call everything had been resolved. Great experience. Thank you very much!
Response from The Build CardMar 26, 2020
Thank you so much for the kind words! We are glad we were able to get your issue resolved. We will give a shout out to the representative who assisted you.
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LISA A K.
Mar 25, 2020
I was late on my card due to…
I was late on my card due to Coronavirus and being off work. I explained to her my situation. They removed late fees and gave me till May for a next payment. I was on phone with them for less than 10 min. She was very understanding and took care of it promptly. I have had nothing but great experiences with my card. 😀
Response from The Build CardMar 26, 2020
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We are here for you anytime.
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J B.
Mar 25, 2020
I missed a payment due to illness and…
I missed a payment due to illness and called Build Card. I spoke with a very nice lady named Dorsie. I explained my situation and she credited my account for the $39 late fee and I was able to setup a payment date to get back on top of things. Thank you!
Response from The Build CardMar 26, 2020
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
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DEMETRIA R.
Mar 25, 2020
Brandy was so delightful and so…
Brandy was so delightful and so Cheerful.There are not many people like her doing her Profession. I say profession because that’s what it is. I am so happy that I got her to help me with my account. She really made my day. And I will not forget her
Response from The Build CardMar 26, 2020
What a great compliment for Brandy! We will recognize her for her efforts in taking care of you. Thanks for choosing Build Card!
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GILES N ROBINSON J.
Mar 21, 2020
The agent was knowledgeable and helpful.
The agent was knowledgeable and helpful.
Response from The Build CardMar 22, 2020
Thanks for the positive feedback! We appreciate it.
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