The Build Card Reviews | Read Customer Reviews of thebuildcard.com

The Build CardReviews of thebuildcard.com

4.8584 reviews
Investments & Wealth

The Build Card

About The Build Card

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

The Build Card (thebuildcard.com) has 584 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: thebuildcard.com
Website: thebuildcard.com
Category: Investments & Wealth
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Investments & Wealth

Call Write a review

The Build Card reviews

584 approved reviews, newest moderated first

BESSIE J M.
Apr 11, 2020
Great Customer Service after a dispute!
Charged me interest on a closed account- but I have to now update this survey based off the wonderful customer service I just received. I was contacted personally from a rep and it was explained to me that the interest should have not been charged based off a system error. The rep name was Jeremy and he explained they would not be charging my checking account the $6.47 that I agreed too the day before. He informed me that there will be no negative reporting on my credit report and assured me my account was officially closed - paid in full. This was the highlight of my day and I really appreciated the over and beyond service even for the amount of $6.47. Good job Build card keep up the great service!
Response from The Build CardApr 22, 2020
Thank you for the feedback and for the opportunity to resolve this matter directly with you. We have made customer satisfaction our top priority, and appreciate your support!
Report
DEBBIE E P.
Apr 9, 2020
Very informed and courteous
Very informed and courteous
Response from The Build CardApr 22, 2020
Great! This is just what we want to hear. Thank you for sharing!
Report
DINA A R.
Apr 9, 2020
I felt that the person I spoke was a…
I felt that the person I spoke was a little aggressive until she found out that I was paying off the balance of my card. In these trying times kindness matters.
Response from The Build CardApr 22, 2020
Thank you for bringing this to our attention. We strive to provide exceptional customer service and regret any frustration you experienced.
Report
RONALD P.
Apr 8, 2020
She was very good
She was very good
Response from The Build CardApr 12, 2020
Great! This is just what we want to hear. Thanks for sharing!
Report
Susana
Apr 8, 2020
Really nice & pleasant customer service…
Really nice & pleasant customer service representative. Going through financial hardship asked if they could waive my past late fee & they did.
Response from The Build CardApr 12, 2020
Thank you for sharing your positive experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Report
BARBARA J J.
Apr 8, 2020
The representative was able to resolve…GreatService
The representative was able to resolve my issue. So thankful!! She was very pleasant and took immediate action!
Response from The Build CardApr 12, 2020
Thank you for the kind words! We are glad we were able to get your issue resolved. We will give a shout out to the representative who assisted you.
Report
FELICIA A J.
Apr 7, 2020
Excellent customer service during this…
Excellent customer service during this time of Corona virus with ease understanding compassion and empathy. Very loyal
Response from The Build CardApr 12, 2020
Thank you for taking the time to leave us such a nice review! We really appreciate you being a loyal customer and helping to share the word about us.
Report
DANNY
Apr 6, 2020
Customer service
Great customer service rep
Response from The Build CardApr 12, 2020
Thanks! We are so glad that you had a great experience.
Report