The Build Card Reviews | Read Customer Reviews of thebuildcard.com

The Build CardReviews of thebuildcard.com

4.8584 reviews
Investments & Wealth

The Build Card

About The Build Card

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

The Build Card (thebuildcard.com) has 584 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: thebuildcard.com
Website: thebuildcard.com
Category: Investments & Wealth
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Build Card reviews

584 approved reviews, newest moderated first

AVRIL ADVYCE J.
Apr 8, 2021
He answered and resolve all of my needs
He answered and resolve all of my needs
Response from The Build CardApr 9, 2021
Great! This is jus what we want to hear. Thank you!
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JASON A Q.
Apr 6, 2021
Agent was great and helphul!
Agent was great and helphul!
Response from The Build CardApr 6, 2021
Great! This is just what we want to hear. Thanks, Jason!
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RYAN A M.
Apr 5, 2021
Natasha was very nice and very helpful…
Natasha was very nice and very helpful to me. But I will say the new updated system via the app is not as good as the first. I called today because I went into the app and paid my bill only to get a txt saying my bill was due today. So I went back into the app just to see tht even though it said payment was made it didn't process and I also paid again before calling customer service to make sure tht payment went through and Natasha notified me tht that payment did not show in the system so I had to make the payment through customer service. I hope this problem gets resolved
Response from The Build CardApr 6, 2021
Thank you for bringing this to our attention, Ryan! Customer feedback is what helps us grow, so thank you for taking the time to share yours.
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MARY L K.
Apr 2, 2021
Very pleased with her service
Very pleased with her service
Response from The Build CardApr 6, 2021
Thanks, Mary! We will give a shout out to the employee who assisted you.
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Theresa-Knoxville,TN
Apr 1, 2021
Wonderful
Wonderful. I’ve had this hard 4 years and they are very helpful. No hidden fees . Customer service is great
Response from The Build CardApr 6, 2021
Thank you for sharing! We appreciate your support and kind words.
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THERON A.
Apr 1, 2021
Great service
The best customer service I’ve had with any credit company
Response from The Build CardApr 1, 2021
Thank you! We appreciate your support.
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ORLANDO G.
Apr 1, 2021
Muy buena atención y profesionalismo
Muy buena atención , profesional, educada , y tratable 10 estrellas
Response from The Build CardApr 1, 2021
¡Gracias! Siempre estamos aquí si nos necesitas.
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CATHY J G.
Mar 30, 2021
Great Customer Service!!
I was very upset when I called because I had already made my monthly payment early and couldn’t understand why my minimum due for new statement was doubled and late charge fee was added! The customer service rep Shatae was very calm and stated she needed my information so she could look at my account. After reviewing my account she stated I made payment before next bill cycle so it wasn’t counted as a payment. She explained the matter to very clearly and calmly. I complimented her on excellent customer service and I felt better but will be careful about paying before closing date.
Response from The Build CardApr 1, 2021
Thank you for sharing your experience! We are happy to hear that you were taken care of and everything worked out for you.
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