The Build CardReviews of thebuildcard.com

The Build Card website had issues and processed 2 payments of me completely paying off my account. I called to rectify this situation. It is very difficult to get an actual person on the phone. In my first call with a representative they told me I had to wait until the both payments processed and that they couldn't cancel one. I called back when the payments posted and was told that a refund was processed, it would take 3-5 business days and I would get a confirmation email. I never received an email. I called back after a few days, it turns out they did not process my refund. I'm very displeased that a double payment was pulled for the entire account balance, the refund was never processed and that this is an ongoing issue. The last customer service representative was helpful and gave me accurate information. However, my issues are still not resolved. But overall, I'm very unhappy. Once this is resolved, I will look into closing my account due to all the hassle. Hopefully someone from Build will reach back out to me to resolve the issues. I’m also incredibly aggravated that the payment has posted for double my credit limit. However the funds are not reflected in my available balance.

The agent was friendly and my issue was resolved right away

The agent was very helpful and resourceful in solving my issue.

The customer associate representative was professional, clear in explanation, and courteous. I greatly appreciate her service.

Very personable and helpful, eased my stress immediately.

The custome service representative that helped me, went above and beyond to make sure I got all my issues resolved.

Very good customer service from Karen

Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they were. She provided excellent service with great patience.