The Athletic HQReviews of theathletic.com

I thought I had cancelled the automatic renewal for my annual subscription but evidently had not - according to The Athletic. Less than 24 hours after the renewal, after I received a text message regarding the charge from my credit card bank, I sent an email to the Athletic's support staff explaining what happened and asking for a cancellation and refund. They refused. I sent another email saying I was disappointed with their response and I would let people know about their policy via social media channels. Then they changed their minds and issued me the reimbursement. Either way, its not very good customer service. Most top notch companies that really do care about customer satisfaction would have issued the refund on the first request.

This company cheated me. I signed up for a special and when it ran out they charged my credit card for a full year at 4 times the price! I wrote for a refund and they said I should have read the small print and refused to give me a refund. I'm furious they can get away with this. Any honorable and honest company would refund the money to unsatisfied customers. bmower, Utah

They take payments from your card without any notice whatsoever. When you bury this you receive a generic email outlining their no refunds policy. Shameful practice.

Charged £60 despite not agreeing to auto renewal. No way to contact them for a refund and no prior notice of renewal. Don’t bother signing up, the content is average at best and they will eventually charge you full price with no notice.

Another victim of an autorenewal for £60 which is impossible to cancel and was not notified by email. Clicking on cancel my subscription then confirms it wont renew again in 2024 - yet no way of cancelling for the year ahead. Complaint made to an email address that replies to say there will be no response.

Been a subscriber for many years but that auto renew subscription with a £60 charge with no warning is just totally wrong. I have cancelled my membership for the following year. A shame because I enjoyed the writing.

As many have mentioned already, product auto-renews without warning and company refuse a refund, even when emailed on the same day to try and cancel the service. Many other yearly subscriptions I have used have offered a refund once the product has auto-renewed if you get in touch in the first week, disappointing that the Athletic do not offer this.

Very disappointed. Unsubscribed so my subscription wouldn't autorenew. Then £60 went out of my bank. Been trying to contact them via social media and email and surprise surprise, no one wants to get back to me. Don't use The Athletic unless you like being ripped off guys!