The Athletic HQReviews of theathletic.com

I contacted the athletic as the full £45 payment came out for 2022-23 even though I had previously or so I thought cancelled the subscription. I contacted customer service who said we don’t do refunds and can’t help! This is really poor customer service and I don’t even read the app it was free with my EE contract. Hailey at the athletic was not helpful and I am still waiting on a response explanation. Avoid!

Same as everyone else… Lure people in with offers and then auto renew you on the sly without any warning / contact. Take an annual charge as it’s the most they can take before you act on it, but most are paying monthly at the time. Basically a scam. Not sure how they’re are getting away with it.

Awful. As many others are saying. They sign you up with the attraction of £1 a month, then make it absolutely impossible to cancel. I can’t even access the site after paying £1 as it keeps saying im not a member. Currently on a 30 Minute phone call with my bank to make sure they don’t get another £1 out of me. Right now they are basically running a scam

On October 28, 2022, I had the same renewal process as those that already posted. I was alerted to the renewal charge of $71.99 from an e-mail from PayPal. I immediately went to their website and cancelled my subscription. They responded that they cancelled the subscription as of one year from now as they do not do refunds. I then went to my PayPal account to cancel the charge and they stated that they would contact The Athletic and that could take up to a week. My PayPal is linked to a Discover Credit card and I also went to my account there and tried to refuse the charge, but they require me to wait 10 days until I can dispute the transaction. On November 7, I received an email from Paypal stating that they have decided in my favor and are refunding the full amount of $71.99. They stated it may take up to 30 days to show up on my credit card but it posted to my credit card that same day. Note: Like the others below, I never received any notice from The Athletic that the charge was coming. Only an apology that I wasn't aware of the upcoming charge. They said I can cancel at anytime however there will be no refunds.

Charged £60 despite cancelling subscription. Shameful practice.

Didn’t use the service. Signed up for free trial then got stung for the auto renew. Despite the automated response from the system saying no refunds, after several emails from me I received a response from customer support offering a full refund. For clarity my request was less that a week after the charge. Thanks to the team for their help.

Awful company. Had a free trial through a mobile contract my wife had, didn't subscribe, didn't request a subscription, don't even know how they got my card details. However, this week they took £44.99, unannounced and without permission. Logged into their website, subscription not even showing up on my account, so can't even cancel it. Emailed them asking for refund, got automated response saying they do not do refunds, emailed to ask how I cancel to make sure it happens again, was directed to the page with my 'subscription' which doesn't even show up. Just poor customer service and in my mind, theft/fraud for taking that payment. Had a raise a dispute with my own bank to recover this. Avoid this company like the plague!

Same as everyone else: duped into an auto-renewing annual subscription that hit me for over $70 and no possibility of a refund by the time I saw the charge. The content is decent but funds being stolen from peoples' accounts is unforgivable. Disgraceful business practices, avoid these racketeers.