Theater Seat StoreReviews of theaterseatstore.com

Buyer beware! Placed an order 3/1, received email confirmation with order number immediately. Payment processed 3/4. Unable to locate another email with an update I sent a chat message to find out it is not in stock.charged me without having the product to sell. Service support is poorly trained and only apologized for me feeling this way, not for their criminal act, robbery. Any other company sends an email notifying of the backorder giving the option in the email to cancel or wait but my card is never charged before shipping. Omg! Do not buy from theaterseatstore!!!! Give another company with morals and kindness your business. If I could give a negative review, they have earned it. I have images of the communication to prove it. Disputing these charges.

The chairs are good, I’m satisfied with it ,but the quality of tables are low, they will NOT hold a glass of water even!!!The LED of the lamp is too bright that cause to make the battery die.

Are you kidding me! This recliner is fantastic. The seating are feels like an air ride seat. The Comfort level was of the highest quality. Thanks Theater Seat Store for a great addition to my living room. Are You Ready for Some Football. Pete Ramirez

Could not be happier with this purchase. Excellent product and exceptional customer service. Thank you

This company is the worst. They claimed my accessory order was a custom order because they "don't carry the item I ordered in stock". They associate "custom" with an order that is simply drop shipped. I needed to return this item and they fought me for about an hour because they claimed this was a custom order. Not one communication that I received said this was a custom order. Also, they claimed they were making a special exception allowing me to return this item but still charged me a re-stock fee when their online return policy does not state this. Also, one customer service rep abruptly ended my conversation because she could not point to where in any communication that I received stating this order was custom. A sham of a company!!!!!!!!! Save your money.

Would NEVER purchase from Theater Seat Store again!! First of all, I placed my order my order in Nov. and didn't receive my sofa until March. I the purchased the Uniters phony warranty after customer rep told me it covered 'everything'. It does not cover everything and Theater Seat Store REFUSES to stand behind what was said. They will offer me a refund when the 5-year is up. Sad.

Shara Williams is a credit to your company... she kept me up to date with the entire process... she ALWAYS got back to me and kept me in the loop even when I changed colors ... Her professionalism and class matches how beautiful the product is Thank you so much Shara ! You are my friend !

the tables barely hold a glass of water and after the first month, they will NOT hold a glass of water!!! The problem is the metal post, that screws into a PLASTIC table... DO NOT BUY!! ALSO, LEDs are very bright these days... not sure where they got these lamps, but they are so dim that we frequently left them on and of course the batteries go dead... DO NOT BUY!!