Theater Seat StoreReviews of theaterseatstore.com

Everyone has been very helpful.

Even though I have a few issues in the beginning customer service was amazing and helped get all my issues resolved in a timely manner. I absolutely love my purchase and would recommend others to order. They are great seats and so comfy.

To date they (Best Buy) had to replace one set of three due to the Theatre Store not having the capability to have a Service Tech in the Atlanta Area. Customer Service Mr Wolf claims we had called for service before and we refused it....does that make sense...not to me. The Second Set of three now has a Mechanism Problem with one of the chairs...called Mr. Wolf...he advised they did not have a Technician in the area to handle the Warranty Request. I then asked him since he could not provide the Warranty Service if he would take the Chairs Back and he again refused. I then asked him for his managers name and phone bumber several times which he again refused to share. I ordered the Chairs through Best Buy thinking they had the muscle and service capability in the event there was a problem..I was wrong on that account also..Buyer Beware as these guys are scoundrels. I am not finished with them yet.

I was on the market looking for a theater seat for a couple of months now, when I stumbled onto the theater seat store. They have this pretty nifty resource on their website where you can talk to a sales rep in real time. I was connected to Nick, one of their sales rep, in a matter of minutes. He was extremely nice and helpful when I told him exactly what I was looking for. I wanted a single seat to put in my bedroom next to my bed. He walked me through the options they offered, I ended up settling for the Magnum LHR by Octane seating. The seat was delivered 10 days later, the company they use to deliver called prior to set up the delivery day, which was a big plus for me. The box the chair came in was decently sized considering it is a theater seat. Opening the box and taking the pieces of the chair out was pretty easy because the bulk of the chair is separated in two big parts and the extra accessories like the tray table and cables. Putting the chair together was surprisingly easy, all I had to do was put the two big parts of the chair together and lock the mechanisms and plug in the cables. I was done setting up the chair in less than 15 minutes, although, it could have probably been faster if I had a second person helping me. The chair is extremely comfortable and spacious, I am 6’2” and there is more than enough space for me. I also do a lot of casual gaming so being able to control the position of the chair to where I can be sitting down with my legs raised makes it all really comfortable; the blue led really sets the mood in my room too. Overall, I am extremely happy with my Magnum chair, and will possibly be buying more once I start building a mini theater in my house.

I'm just like all.of you...trying to maximize my time to optimize my life. Nick (sales rep). was great he must have followed up with me ten times as my wife and I tried to find time to decide on home theatre chairs...our family kept growing...we ordered seating for 9. I like you, or the next guy, read the reviews and thought yeah, but not me...well getting ready to put in the carpet, and projector, inquired (after a month) and after payment. Thinking should be any day now...then the email came after my wife called Nick, (whom I'm sure has heard this before.) Reply...Not sure what has happened. Then the email from Sarah Jenette(interiormark LLC) found out the shipper had a damage call tag but no word. So my $$$ sits on the cross dock of some shipper, while we try and wait this out...i like you have spent an hour going out of my way to warn the next guy...who like me didn't think it would happen....more to follow as we wait out this process....(update)...five more days went by we are disputing the charges. No product to date and they have $5000.00 shouldn't take 32 work days from. Colorado to Utah a 9 hour drive. Four more days... Update we got the seats !!! well Two of the three were delivered Saturday afternoon, one was missing the plug for the overhead lighting. The family was very impressed with the look and the function of the seats...now just to finish the delivery of the final three seats 1 piece. And to be fair the company has refunded 1/2 the money until delivery is complete. UPDATE: the replacement part that was missing,...remember the plug for the lights. Well new lights were sent out but no plug, I just take this in stride now...I sent a email to let them know...but of course they were out of the office until ( ten more days) ..I'll be three seats short at Thanksgiving for an order two months before. Here's the reply from theatre seat store. Good morning, I am so glad that these were finally delivered. I have reached out to our warehouse in regard to getting the missing plug out to you. It should go out pretty quickly. As for the damaged piece that needs to be replaced, they are currently out of stock and we are waiting on these to arrive. Unfortunately they are not expected to be back in stock until early December. We can either remove this from your order or ship it to you as soon as it gets in and is on its way to you. Please let me know how you would like to proceed on the 3rd piece. If you decide to wait on the piece we will not charge you until it ships. Shara Jennett Customer Service Manager Interiormark, LLC 9500 W 49th AVE Unit C101 Wheat Ridge CO 80033 T: (888) 602-SEAT (7328) ext. 117 F: (303) 328-2940 sjennett@Interi Visit Our Website at www.theaterseatstore. UPDATE 11/8/19 Sally Fill...got involved!! A one eighty turn around....!! might even have the last of the three seats by Thanksgiving...she fixed the AC adapter problem..and had gone old school by calling me everyday with an update!! GO SALLY GO! PS I added a 🌟 to the rating...ending this story on 11/13/19. Once Sally and team became involved I had all the seats, adapters. R and L carriers arrived without a scuff,!! I've added a star again. In my opinion the product is good. The choice of carriers hurt the experience, and reflected badly on the company. We start using the chairs first time will be Thanksgiving. 😁

I purchased over $5K worth of chairs from TheaterSeatStore. I made the mistake of selecting the top grain leather, which are special order. I placed the order June 11th. I was told it would be 10 weeks. I put half the purchase price down. Then I am told it will be 10-12 weeks. Fast forward to October 2nd before the chairs are delivered. That is 16 weeks. Once we got the chairs we found out that the tables we ordered were not there. we had to follow up with the company to see why they were not there. We are then told the tables were backordered and would be at least another month (which in theaterseatstore time is 2 calendar months). We only found this out because we reached out to them looking for our missing merchandise. Not sure what would have happened if we had not reached out.... they offered to switch out for cheaper tables refunding the difference, but no compensation for their delay. The only thing we got from them was an extended warranty that I am sure we will never use. The chairs are comfortable and look great, but boy was it a long time getting them. If time is not a concern, and you have time to follow up with them to complete your order, then go ahead and use theaterseatstore. You will get a good product, just not before your children are grown and off to college.

Poor workmanship! Falling apart less than month after I got them! Design flaws, Called customer service 1 month after they were delived and they will not help me! DO WASTE YOUR MONEY! Ron

Repeated solicitation emails posing as follow up messages to previous communication that never actually happened. Shady.