The ShardReviews of the-shard.com

Unfortunately I was not very well and collapsed on the way down. The staff were amazing. They couldn’t do enough for me. The team leader? Rachel was fantastic, my wife was obviously very worried but Rachel was very good and reassuring. I can’t thank them enough.

Waste of money for an afternoon tea in Ting. This was a birthday surprise at the Shard...absolutely awful afternoon tea. Its very hard to find the words to say how disappointed we were. Dry snd tasteless sandwiches... Cakes lacking in texture and imagination...one looked heavy and like a poached egg...nothing cakey about it. Only 3 different types and scones with the worst strawberry jam ive seen. Even the coffee was transparent and sent back after it looked like it had had a fright...I was told to try it as it was French...it wasn't even a colour... Would not recommend this afternoon tea to anyone . My friend felt instantly ill after 2 bites of a sandwich... When you have worked in hotels and the food industry you know when something is fresh..and this wasnt. Although the staff were nice once you complain they change...cant fault the view .... Went home hungry....

A deeply unpleasant experience My recent visit to Shangri-La The Shard London, located within The Shard, proved to be a deeply unpleasant experience. Upon arrival, I was approached by a young staff member who proceeded to question me repeatedly about my destination within the building. Rather unexpectedly, he followed me towards the lifts while continuing to inquire about which floor I intended to visit. Such behaviour felt intrusive, unnecessary and entirely inconsistent with the level of discretion and professionalism one would reasonably expect in an establishment of this standing. As someone who has visited this venue on numerous occasions since its opening, and who has consistently supported the businesses operating within the building, I found this interaction both surprising and disappointing. The matter was subsequently raised with reception, and after reviewing the CCTV footage, management acknowledged that the individual involved was a temporary staff member whose conduct reflected an excess of zeal combined with a lack of professional judgement. Regrettably, the situation had already created a level of discomfort significant enough that the Metropolitan Police Service was contacted, and the incident was logged under reference CAD 6784/11Mar26. One would naturally expect a location as prestigious as The Shard to uphold the highest standards of hospitality and discretion. Sadly, on this occasion, the experience fell considerably short of those expectations. I trust that management will take the necessary steps to ensure that all guests are treated with the professionalism, courtesy and respect befitting such an establishment.

Good table by window. Fair service but they do not want you at the table very long as soon as you have eaten starter,dinner or dessert you do not get a rest even was given coffee with dessert. Then the price of it is terrible even to change you for the vegetables on top of meat. Then comes the service charge £50 and still expect a tip. This was window table for two and bill came to £370

Visited Shard on 15th Nov 2025, but unfortunately lift was out of action, applied for refund and completed exhaustive form filling process, numerous emails keep getting fobbed off, atrocious customer service still no refund won’t be back, plenty other attractions

We had a great evening. Great praise to Cameron R that helped with buying our tickets and went out of his way to make the experience even better! An asset to the team :-)

View was impressive, but not as jaw-dropping as I expected for the price. The bar drinks were overpriced, and the whole experience felt more like a photo op than something special. Maybe better if you visit at sunset, daytime felt a bit underwhelming.

WONDERFUL Great Value Safe Security Friendly Staff Amazing Views Clean Toilets ANNE who handed out Champagne was extremely professional efficient friendly