The Open BoxReviews of the-open-box.com

Problematic. I hope if I ever re-order I will have a better experience.

The Open Box gets a 5 star rating from me and here's why... I originally purchased an item from The Open Box which I was not satisfied with. The item was "open box" as can be expected. It worked fine for a little while and then stopped working. I contacted The Open Box, which has a 30 day return period, and they made things right for me. I have since purchased another "open box" item from them and I have no complaints at all.

First time customer. Ordered off of ebay from them. Sent me a very pretty xbox one controller that appeared to be brand new, but did not work. From reading these other reviews it seems like they send out broken stuff first to see if you will bother with the return or not. Nothing like waiting for something to be delivered and then having to send the piece of garbage right back, and be forced to pay the shipping to do so. Do not waste your time or money on these trash peddlers. They obviously do not test their products, or if they do test, they send out the broken items first.

Was very pleased with the entire purchase process, they provided me with a tracking number and the game arrived in excellent condition! Thank you Open Box for a excellent first impression! T. Franz

So I got two identical computer mice; one was defective. I wasted 20 minutes finding the way to "open a support request" with THE OPEN BOX and filling out the form. At the bottom of the page is a spam filter that is so out of date it does not work AT ALL. Thus the customer can never send in the support request. Had to go to PayPal to get my money back... DO NOT TRUST THIS COMPANY.

Absolute garbage to deal with. They sell used parts at a premium and you don't know what you are getting. I am speaking about computer parts. You can pay an extra 50 bucks and get a part from Amazon that is brand new and not the price they are asking for. I bought an SSD to upgrade my MacBook Air, and the night before I was leaving for my trip home, a red flag from a monitoring software indicated the SSD had reached the end of its life span. Within an hour and a half of them closing, they managed to get another one put in, but another used hard drive all the same. If you want to save a couple of dollars, shop there, but buyer be aware.

Buyers Beware! Don"t wsste your time in this store . It may be cheap, but remember you get what you pay for. Laptop screen screen quit working less then 2 months. They told me I must broke it and i am out of luck. They don't back thier product or look after their customers.

Nice prices, even nicer sales people answering questions on the phone. I'm a brand new customer, but always don't need "brand new" item prices!