The Open BoxReviews of the-open-box.com

Shipping was fast and the service was great! Item was missing a few things but wasn't a big deal. Would order again!

Product was not New open box return for full refund they did an outstanding job with provided me with my refund in a couple hours . Would have gave them five stars if condition was as stated . All I can say is that was the fastest refund I've ever received from my website .

Within minutes of posting my previous negative review, I received an e-mail from Cory who is the Customer Service Manager. He apologized profusely and promised to send my refund check the next day. I received it 3 days later. I am very happy that this issue was resolved. Although I am giving only 4 stars because of the issue I had, I would order from this company again. Cory is one of the few people in the country who knows the definition of great customer service.

Purchased a DVD player that needed to be returned for refund. To do that, you need to open a ticket through what appears to be a third party web service to request a refund. I don't particulary care for that. During this process, there were some apparent computer hitches on the web side and I kept getting emails stating that someone would respond to my ticket, which had already occurred. Anyways, I called the company and spoke with a very nice lady who was able to issue a refund on the spot. I like the concept of the open box (and of course the prices) and would probably do business again with this web site.

Awesome service

I ordered an iPod Nano for far under my spending range of $40, and although it took a week or so to arrive, it operated just as described. I can recommend this service to those who need products at a decent price, but not in a heartbeat.

Purchased a TV there in the store. Great prices, friendly atmosphere.