The Open BoxReviews of the-open-box.com

Trying to remain neutral for now waiting to see if the product arrives I was told The shipping delay was due to an electrical fire in their warehouse. It’s my first time ordering and so far not so great with Communication but will give them the benefit of doubt and wait and see. They seemed pretty quick to respond to my questions in the online chat so fingers crossed it’s just a unfortunate time for them and that everything arrives in one piece and working correctly. Will update the review in the near future to reflect how the rest of this buying process goes.

Problematic. I hope if I ever re-order I will have a better experience.

I bought a computer from The Open Box and when it arrived it was a used mess. It was not refurbished, it was just well used. I contacted the representative immediately and told him the computer was not what I expected. He agreed to refund my money if I would ship it back. It cost me about $40 to ship it back (shipping and insurance.) But he did refund my money and for that I think they did a good job. I would give the biz more stars if I was informed before the purchase that this was not in any way a refurbished computer.