The Open Box specializes in overstock products that come from major retail stores in the consumer electronics industry.We have been selling online for years now and have distribution channels all over the United States. We are on eBay, Amazon and many other online marketplaces.Our track record proves that we are customer-service driven and take care of those who order from us.We are located in the beautiful city of Loveland, Colorado.Feel free to come in and check out what we have to offer. Please contact us if you have any questions or concerns.Customer service is our number one priority! See for yourself.
The Open Box (the-open-box.com) has 113 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Angel P.
They had a problem locating my order to ship it. Then once it shipped they initially had no idea where it was. I called and submitted a ticket. Finally found out they gave me the wrong tracking info. So the order took more than 3 business days to arrive. I order it 6/19/17 and it is set to arrive by 7/3/17. I will never order from them again.
Nemesisnyx25
I bought an Apple tv 4th generation for $133 which was severely damaged: 1 the volume button did not work 2 I was unable to sign onto my tv provider 3 the Netflix app froze and stoped working 4 the screen button did not allow me to turn the tv on/off as it should 5 the remote stoped working at random I submitted a ticket for a return within the 30day no questions asked time limit. I have spent the last three weeks answering a list of questions (all of which were addressed in my initial email). After I returned the device (and tracking number confirmed it was received) the company stopped responding. I still have not received a refund. I've decided to file a complaint with the better business bureau if I do not receive a full refund by the end of the week. I would have rather paid full price at the Apple store and purchased a quality product than deal with this unacceptable product quality and customer service.
Jonathan
Terrible product do not waste your time and money on this junk
Joshua M.
I ordered a 7 inch tablet case from The Open Box. It came damaged but the company was so nice to send me a replacement. They were great people to deal with on the phone and online. I would recommend them to everyone!
Christopher G.
This website isn't one I'd heard of before so I was skeptical at purchasing an important Christmas gift in mid-December. I ordered an Amazon Fire 7 HD at a very good price and hoped for the best. Much to my surprise, the order arrived in 2 days, beating other things from Amazon and Target I had ordered the same day with comparable shipping cost. Christmas came and the item works perfectly, the box has a lone scuff mark which is hardly noticible and Open Box has a new loyal customer.
SJB
Shipped immediately. Great price and exactly as promised. Apple cable in a previously opened box. Worked perfectly.
Gene M.
The service was great, delivery was on time. However I guess because I ordered (hp ink cartridges) thru Amazon there was a shipping charge.
Mahesh
I am very impressed with customer service. I bought a tablet and when it arrived I found it was not working. Called the customer server to report it. They immediately shipped another one very next day. they did not even wait for me to return the defective tablet that I received in the first place.
