TGWReviews of tgw.com

Customer service is rude and is not willing to help. They claim on the website to have free returns but it is a scam they give you a free label but still charge you to get that return processed.

Good golf website. Found everything what needed!

I ordered a 54 degree wedge. When I placed the order it claimed it would arrive in 3-5 business days. We are on day 9. When I call to talk to custom service they say it is out of their hands. Not happy and won’t be purchasing from the site again.

good golf site

Recieved my package 2 months late, never even got an email about where it was or if I was still getting it (was told it was shipping july 15) I got it in September with no updates - i like the hat a lot just annoyed with the experience

I have dealt with TGW, for years, and had previously had no complaints. After a recent purchase (TGW brand golf bag), I found there to be two completely unacceptable design flaws. Customer service would not accept return/exchange of the problematic bag - only offering a 15% discount on a different bag. When I wrote a negative review of the product, and my customer service experience, they removed my review, because it didn't meet their review standards. I did not use bad language, or state anything other than facts, regarding the product design defects, and my dissatisfaction with the customer service response. What I find REALLY troublesome, is the "scrubbing" of a negative review, from their site.

I placed an order on 9/1/2020 for a pair of golf shoes you had on sale order number k365707 I received an email saying the order was canceled Even though the website had they were in stock and still has they are in stock. I called customer service to ask why my order was cancelled and the Lady I talked to said that they were out of stock.I told her the website says they are and she said that happens didn't try to offer replacement it as if she didn't care.

Very poorly managed, ordered shoes, order confirmed by notification, order shipped by notification, 10 days later I tried to track the order using the tracking code provided only to get a response that the tracking numbers was not found. contacted customer service only to be informed that the order was cancelled because the items does not ship to Canada yet the website indicates international shipping and the order was accepted and processed. Further more, when looking deeper into my credit card the amount debited for the order was $151.16 yet the credit to the card on cancellation of the order was in the amount of $150.87. I guess it will take them a while to get rich at it, but if they screw enough people out of $0.29 at a time, it will add up.