tforcefreight.comReviews of tforcefreight.com

The very WORST option. This company will actually COST YOU $ for their mistakes. They called on a Friday before close to schedule a delivery. No problem, I called back the following Monday and scheduled a delivery for Tuesday. In the middle of the Tuesday delivery window, I received a call that they were wanting to schedule a delivery for Friday. I said, well I’m at home waiting for the delivery now. It was later determined by customer service that an order had been made, but due to a mistake on their end, it wasn’t actually put on the schedule. This was after Margaret at the Knoxville office tried to blame it on me for 15 minutes, suggesting that it was maybe my fault for calling a wrong number? wrong extension? etc etc etc. So Maragaret rescheduled for Friday between 10-2 pm. At 4:30 pm (rain was expected at 5 pm), the driver arrives and wants to leave a mahogany sauna panel on the curb. My hubby and son had left at 2 pm. The driver would not roll it up to the house as it’s “curbside” delivery. I can’t move it as I had treatment on my knees and cannot lift anything for a week. This box requires 2 people to move it. The driver tells me that if I do not accept the delivery that they will not be re-delivering, and I will have to go pick it up. They are 2 1/2 hours late. It’s going to rain in under 30 minutes. There isn’t anyone here to move the box, and they won’t redeliver? This company needs an overhaul in customer service and needs to learn the value of taking responsibility for their own mistakes. When they make a mistake, they need to make it right. As it stands, they cost us time and money. By the way, this was a replacement for a delivery they made last time which was a warped wooden Sauna panel. I now wonder how it got warped… Is it their mishandling of the product?

Driver refused to back up the truck or to even unload the pallets onto my driveway because it was gravel--this is well packed and not a problem for other delivery companies such as Southeastern Freight. He wanted to unload it into the public road where I would have to unpack the pallets in traffic or have me go pick it up at the dock. If I had a way to pick it up at the dock, I wouldn't need it delivered. Told them to send it back. They are the worst at customer service.

Horrible. I had a very expensive very fragile shipment that James carelessly took off the truck as I recorded it all. This, after refusing to take it off the truck until I signed for it. I requested very nicely and then he became flippant and rude. I said "I need to inspect for damages first etc. He refused. Wasn't until he had to call his boss, did he take it off. And of course this thing weighs 700 lbs. Instead of backing his truck up in the driveway and dropping it right off, (easy right?) he created a ton more work for himself trying to move it to the curb on the pallet while it was unstable and unleveled. Horrible service with lazy man's mentality.

DRIVER FORGED A BOL WHICH CAUSED ME TO GET CHARGED FOR DAMAGE MATERIALS.

Have insanely large delivery windows, and make minimal effort to deliver in enclosed complexes. Every other delivery service manages to find a way to deliver packages in my building, but they seem to give up after one attempt and never contacted me after having difficulty getting into the building. They simply returned my package to the sender.

I ask the man at the gate where I needed to park to pick up my package and he was very helpful. I told him that I was there to pick up a car engine and he knew about it which shocked me. I walked into the freight office and Jared A greeted me and knew exactly what I was there to pick up. Jared immediately instructed someone to get a fork lift and put it into my truck. Very impressed!!!

Pick late, drop off still waiting. They went to Kentucky with the pallets on the way to Nashville from Charleston, which doesn't make much sense.

Very bad experience. I called multiple times to ensure the driver would call me for directions because my road is unusual. When the time delivery finally came, dispatch said the delivery was canceled by me according to the driver. The driver never called me. Wasted my entire day waiting around. Driver lied to get out of work. I repeatedly called four hours in advance four different times to ensure communication but was never connected with the driver. Dispatch manager blame me for giving a false phone number. They hadn’t the correct phone number on file and when I gave them the phone number Dispatch wrote it down wrong and blamed me