TexTaleReviews of textale.tech

Response from TexTaleSep 24, 2025

Hi Alan, Appreciate you taking the time and enjoy your new gear!

Response from TexTaleSep 3, 2025

Hi Eddy, We sincerely apologize for the delay and inconvenience caused. We identified a warehouse system glitch which was resolved on August 31st. The glitch occurred after a customs code update related to the recent U.S. tariff policy changes. This issue had affected our operations for several weeks, and during that time we have been manually reviewing and correcting all impacted orders, including yours. Your orders have now been refunded. We have also carefully reviewed the full history of your case, and we deeply regret the delays and frustration this has caused. The root cause has been identified, and we are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best regards, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi Derick, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi David, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team

Response from TexTaleAug 26, 2025

Hi Steve, Due to recent tariff changes, we updated our customs codes and documentations. Unfortunately, the update has caused a misalignment in our order management and warehouse system, which leads to shipping delays on certain items. We are aware of this error and are actively working to resolve it. In the meantime, we are manually checking all affected orders, including yours. We have reviewed the full history of your case and we apologize for the delays and frustration this has caused. We have identified the issue behind it and are reorganizing our customer service processes to ensure this does not happen again. For further assistance, please reach out to our customer service team directly — they’ll be happy to assist and ensure your requests are met. Best, TexTale Customer Support Team

Response from TexTaleAug 7, 2025

Hi Mr. B, Thank you so much for your support and look forward to your next purchase!

Response from TexTaleAug 13, 2025

Hi Steve, Thank you for taking the time to share your feedback. We’re sorry to hear the trunks didn’t meet your expectations. This is the first time we’ve received this kind of feedback, and we take it seriously. We’ve relayed your comments to our product team, and they will carefully consider them as we continue to improve our designs in the future. Thank you again for helping us do better.

Response from TexTaleJun 19, 2025

Hi Blake, Thank you for your feedback. We confirm that the two offers you mentioned can be combined. Since no order was placed, we’re unfortunately unable to conduct a thorough investigation. However, we’ve run some tests on our end to help prevent similar issues in the future. If you experience any technical difficulties, please don’t hesitate to reach out. We’d be happy to match the offer and plus a small gift as a thank-you for helping us improve our system. We hope to see you make a purchase next time.