TexTaleWe see ourselves as problem solvers, who disagree with brands that boast about their common products. Here is how we do it. We started our own brand. Applied innovative tech fabrics with sophisticated craftsmanship to improve and enhance traditional clothing. Without any marketing gimmicks or unrealistic markups. They may look normal, but they bring you an exclusive wearing experience every single day.
TexTale (textale.tech) has 94 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Mohamed
Quality is good, and customer care is really nice
Response from TexTaleMar 14, 2025
Hi Mohamed, Thank you so much for your recent purchase and your continued support. We will be launching a new color at the end of March and look forward to your next purchase!
Nolita
I ordered the wrong size shirts. When I asked if I could exchange them, I was told by customer service this wasn't possible and that they could issue a refund instead. However, they are making me pay for the shipping costs to send the items to Singapore even though I am based in Hong Kong - the company is also registered in Hong Kong according to their email. So I have to pay $150 HKD to send the shirts back so I can get my money back, and then reorder the correct size from scratch. When I questioned this in an email I was completely ignored. And what's worse is NONE of this is stated on their website under the terms of service or returns policy. Not a positive customer experience at all.
Response from TexTaleJan 2, 2025
Hi Nolita, Thank you for your purchase and feedback. Unfortunately, our office in Hong Kong is responsible for backend services, we don’t have a warehouse. Our warehouses are located in selected regions, such as the US, the UK, and others. Due to space limitations, we are unable to set up a warehouse in Hong Kong. We would still like to accommodate your request to the best of our abilities. Please let us know how we could further assist you. Thank you for your understanding!
Carlos Felipe Franca da F.
The product itself is good, but support is really bad to respond to emails.
Response from TexTaleJan 2, 2025
Hi Carlos, Thank you for your feedback and purchase. We have reviewed all your communication history, and we sincerely apologize for the system glitch that occurred. We have optimized the process to ensure that this issue does not happen again. A dedicated specialist will be reaching out to you shortly. Thank you for your patience and understanding.
Tarig A.
This is my 2nd time ordering from TexTale, and it's just getting better and better in terms of quality, i wanna share an experience happened with my 1st order, the order was shipped successfully to the local courier where i live, unfortunately the local courier lost the package, Textale replaced my order for free and they handled the shipment also for free, i couldn't ask for more, what a great service.
Response from TexTaleSep 18, 2025
Hi Tarig, thank you so much for your order and look forward to your next purchase!
Dean S.
I ordered clothes, and TextTale cancelled the order, left the tracking status as "order in process" and did not process a refund until after I messaged them several weeks later. If you order from them, please keep a record of the order, check in with them and use a card from a bank you trust that will back you up if you need to dispute the order. It's a shame as the clothes look great, but after my experience, I wonder how many orders they cancel and keep the funds. After talking with support, I was left with the impression that this is their policy. I hope this is helpful and a shame as they have a good website and it would have been nice to order clothes. But please, before you order, consider the risk of your order being cancelled, not remembering to follow up and losing your money.
Response from TexTaleSep 12, 2024
Hi Dean, We’re truly sorry for the inconvenience. Due to suspected fraud, your order was automatically canceled, so the payment didn’t reach us. The funds are held by ShopPay and your card issuer. We recommend you to contact your card provider for more information Thank you for your understanding.
sunny W.
Their support team was able to make it right. Someone reached out shortly and provided me a shipping label to return the defected product. So far I am happy with their customer support. I was just advised that my replacement shirts have been shipped so hopefully the sizes will work out. Will write another review when I receive my replacements.
Response from TexTaleSep 6, 2024
Hi Sunny, thank you so much for your support. If you have any questions, please contact us and we're happy to assist.
sam N.
Love tshirts probably not great for me as very delicate material. Fit and feel awesome
Response from TexTaleAug 14, 2024
Thank you so much for your purchase and feedback.
Martin
Canceling my order and not sending money back Order over 500 Usd has been cancelled but they keeping the funds…
Response from TexTaleAug 15, 2024
Hi Martin, we're so sorry for any inconvenience! The refund usually takes about 5-7 business days to process, depending on your card issuer. If it’s not too much trouble, could you please share your order number with us? We tried our best to find your order but weren’t able to locate it with the details we have. Thank you so much for your patience and understanding.
