Michelle N.
Where’s my order?
UPDATE: I finally received my package. There was no communication until the day before my order was delivered. Until then, there was no information on the label created. Subject: Immediate Action Required I contacted Textale regarding an order I placed in early December. I received an email the same day stating that my order was on its way, yet the tracking page still shows no shipping information and no indication that the order has even been processed for shipment. This level of delay, without any communication or tracking information, is highly problematic, especially given that I spent over $200 and the items purchased were specifically as Christmas gifts. I still don’t have an update on the status of this order. Now, it may be too late to secure replacement gifts in time. I’m pretty frustrated with the lack of communication.
Response from TexTaleJan 5, 2026
Hi Michelle, Thank you for your patience, and we apologize for the delay. We’ve located your order and have applied a 15% discount as a gesture of goodwill. Our support team will continue to follow up your case and assist if any further help is needed. Please feel free to reach out to us if you have any questions. Best, TexTale Support Team



