TexasroadhouseReviews of texasroadhouse.com

First visit to TXRH in 2026! I started going to this restaurant when they opened a franchise near me in IL before the pandemic. This was the worst service experience ever. We waitlisted when we left our house and app said 10-20 minutes which was actually 50 minutes for seating. Once seated the problems started with the drink order. I received sweet tea in place of unsweetened tea. We never received plates, napkins/utensils with the bread. The waiter eventually took our order. Thirty minutes later he apologized that he forgot to put the order in. He then brought my salad and again no silverware, I had to ask for it. He brought plates with the napkins/silverware we did not need at that point. There were lulls where our waiter should have come back to the table but was nowhere to be found. My steak order shows up and I have a regular potato in place of sweet potato. I inform the person who delivered the food who then had to find the waiter which took another five minutes. I ask for a manager at this point and someone eventually shows up. I explain the issues we encountered since we walked in and that the visit was a complete sh** show. We wait for the bill which took longer than expected and the manager did not offer any money off for the service issues. We noticed a party of five was seated well after us and had already left the restaurant while we were waiting for my proper order....took 2.5 hours from seating to exit of restaurant. During the wait for the bill we noticed the busboys were late cleaning up other tables next to us and they were already bringing new guests to the tables while they were cleaning! One with an infant in a car seat carrier thingy! TXRH used to care and have managers walking around addressing these situations and expediting where necessary. Things have gone down hill sadly.....turning into Buffalo Wild Wings

Steak bone in rib eye not what the ones on display look like mine was about a 1/4 inch thick not the 1 inch or a little better that are on display, I get one about 2 times a month each time they have got smaller and not much taste other than real salty I have been a loyal customer there for 4 years eating there monthly but lately I have been very disappointed in the bone in ribeye so I tried the t bone it was even more disappointing Christmas I bought 200.00 in gift cards for friends and family regretting it now

this place can eat shit ...so over crowded you cant even get a spot.. U you be put on a hour long wait list but u cant reserve a table... I will never spend money is this shit hole

Order ribeye steak and two sides and he first steak was the size of a piece of lunch meat and was sent back and the second steak was a hair thicker and was also sent back. My family has eaten here many times I we never seen anything like this. My wife’s steak was roadhouse normal. The carrots were raw and you couldn’t stick a fork in the for the whole table.

The manager Alexis at the Manchester CT location is horrendous. She refused to replace my dish and was condescending and disrespectful when talking to me. The owner doesn’t care about my complaint and kept ignoring my request for a call back.

4435 south peak location in Roanoke area - lunch was disappointing. Told the mgr dry steak, salmon, and burger. No gc to compensate and just a defensive comment that nobody else has complained. This is our first bad experience at a Texas Roadhouse - usually really good at other locations. I wouldn’t go back there.

I had requested a friendly server stating I tip very well. I was told they are all friendly. We did not receive a friendly server. She was distracted. She ordered my steak medium when I had clearly ordered a medium rare ribeye. Nahdeen needs to listen to her customers. I had taken family out for a meal. I was so disappointed. Four adults and one child.

brighton colorado just open ed walked girl allredy had an attitude problem we told not in the bas ignored what we ask started to but we said not to so then we had to tow wait with all the empty booths must had pissed her off so in spite they put in a 2 seat booth next to the bar with very little room for what we ordered then i ordered a margaretia with the kicker never got had to ask drink was watered so much even with the kicker food very dry had to as for lot of extra sauce been once before while back wasnt good then but thought try again no more im telling people go to another one i know u people wont give a damn but i really dont care