TexasroadhouseReviews of texasroadhouse.com

If you only have a flip phone or a landline and no internet service and try to call in an order, you will be placed on permanent HOLD! So I drive there to place my order at the pickup window. You will wait 20 minutes to place your order at the window while another customer cuts right in front of you to check on her order while a staff observes all of this and does nothing. The manager then feels it's more important to lecture me about statements made about my experience thus far, then to take my order. Staff forgot to give us our drink just like the last time we picked up an order! No apology for my bad experience there or any compensation. When I asked to speak with the manager again, staff said he is too busy to speak with me. So this location has way too much business to need my patronage or yours. They obviously do not have enough staff to keep up with patrons or to go orders. Management needs sensitivity and customer service training. This restaurant chain needs a new name, "Texas RUDE House"

date was 9/11 3:41 pm I ordered 12oz Fort Worth Ribeye med . We always eat in Ocala Texas roadhouse and always great service and great food. They just opened a roadhouse in Lecanto Florida, service was great except when it came to the steak It was full of fat when I was finished had plate full of fat that could not be eaten. My waitress name was Khloe she was great I had asked for a manager . She came over to see what the problem was so I had told her that I was not satisfied with my steak it was half fat and could not eat it I had saved all of the fat in a plate i would say it was about 4oz of fat that was uneatable so she had stated she would give me another stake but stated that I did not want another that I should not have to pay the 25.00 for the bad one then she stated she would remove one of the appetizers 8.99 but that's not what I wanted. I believe was Sydney she stated she was the only manager on for the afternoon found that she was very combative she wanted to do what she wanted and nothing else so I decided to take the steak she was wanting to give me to take home .when i open the box I saw a continue of the first steak but this time they had cut all the fat off . there was about 3/4 of the steak that was taken off .So will I ever go back to the Lecanto I do not believe so I understand you are a new Location but need to train your managers a little better ,this one had a definite problem like it was her duty to make the customer wrong that she was right and she would not budge . So excuse me I had thought the customer was always right not in all matters but this one was an exception .I owned two restaurants in my life time and if the food was not to customer approval would not charge them of course would ask if I could offer something else .But if not would refund the 25.00 for the meal that was truly bad .

Worst experience ever. I always go to this texas roadhouse in hodgkins,Illinois I asked for my steak well done When the food arrived I cut into the steak it was super dry and super undercooked. Waited a few minutes to see if my server would come over, but no. About 10 minutes passed, still waiting. So I cut some more into the steak. I could just eat the sides. So technically I couldn't eat it. I had to ask a different server for extra butter and sour cream. Later on different server for a refill. I also asked for my server. Never came around. Finally he came and asked if everything a as ok I said no. He said he would get the manager. Manager never came to the table. Finally after 20 more minutes server came I told him no manager came. He comes back and tells me manager is to busy. Comes back and says manager is too busy and they applied a 20% off the bill. Proceeds to tell me I should of said something when I got my meal. I tell him I waited you never came to check on me. I have never had a bad experience at this restaurant. I am not sure if I will be back.

The atmosphere was awful! The music was so loud we couldn't converse with one another or the waitress without shouting. The food and service was good; inspite of order mix-ups because she couldn't hear us. They can't accomodate groups over 7people.

Estuvimos en el de Chicago por vacaciones este verano, nos atendió un venezolano llamado Alejandro muy amable y súper educado gente así deja en alto a los latinos emigrantes . Muy rico todo y una atención de 100. La carne estaba en el punto que pedimos el servicio excelente y hasta nos dieron unos pancitos que nos encantaron para casa . Repetiremos sin duda cuando volvamos a Usa.

Great value for the money. I love their steak and it's great not having to cook some nights. Can't go wrong getting the house salad with honey mustard for the dressing. Their bread & butter is also really good too. Thank you Texas Road House!!

My waiter Mike Weiss smelled horrific; it appeared he hadn't taken a shower in days. Doesn't the company have standards? My family and I looked him up, as well, it turns out he has had had several restraining orders placed on him by local women. He has NO respect for female customers or their families. Again, does this company have any hiring standards? I would NEVER sit my family and I in this persons section period!

Placed take out order 80.00 get home meals looked like 4 mini meals . String bean barely half full , potato not even half full. Chicken funky looking and chewy and steak raw and blooming onion was sopped in grease looked like left overs from someone’s table . This is the second time this happened finished . Don’t order out you get ripped off. Very disappointed