TexasroadhouseReviews of texasroadhouse.com

North Kansas City Missouri location our party of 11 birthday dinner. Waitress was amazing. All steaks were horrible. Ordered steaks cooked medium all were rare. Husband ordered his medium rare, came medium well. Your shift manager on duty Saturday 1/11/24 at 6PM is lazy and is definitely overpaid for what they do. Our Lawrence Kansas location the shift manager makes it a point to introduce themselves and ask about your service. Corporate needs to know your servers rock at your Kansas City Missouri location. Fire your shift manager hire some grill people that know how to cook a steak.

So sad to see that Texas Roadhouse has gone downhill. For years they were our favorite restaurant...we would eat there 2-4 times a month. Texas Roadhouse Restaurants have always been fairly consistent and we have eaten at several in six different states but the last two experiences (different locations) were bad. The first time, it took forever for our food to come out...about 1/2 hour, the rolls were not good at all....they were slightly burned, and my husband said his meal....the same one he always orders (country fried chicken) was overcooked. We recently ate at Texas Roadhouse again - another location and the rolls once again were slightly burned - they did not taste good and my steak was tough and hard to chew. I had send in a complaint to Texas Roadhouse twice and no one responded either time. If there is no care or concern at the corporate level, I now see why there is no care or concern at the restaurant level. I don't know if Texas Roadhouse is having problems because someone else took over the company in 2021 or if it's because Texas Roadhouse is a publicly traded company and they are trying to cut costs but it seems that service and quality are not the same as they once were. It's actually three bad experiences as the second time we ever ate at Texas Road house about 12 years ago, the waiter spilled my husband's beer on me when we were out of town for one night and I didn't have an extra pair of clothes. Accidents happen and we did continue to eat at Texas Roadhouse and every time since that time has been good until the last two times. Texas Roadhouse never offered anything, even when beer was spilled on my.....they even charged us for the beer. We had to call a manager over when we got the bill. It's sad when companies don't know anything about customer service and when they won't respond to a complaint. Why would I support a company that doesn't care about its customers.

Our meal tonight ribeyes were tough and chared...NO EXCUSE..HAPPY NEW YEARS this was in TROY OHIO

It was Christmas Eve and family of 4. Our server was outstanding! I ordered steak and ribs. My steak was really tough First time ever to have a bad steak. Everything else was really good.

After being on the waitlist for 50 minutes, we showed up in the amount of time they told us to. When we got there it was going to be 20-30 more minutes. Both times I told them I had 6 and a high chair. When they finally did call us, they would not accommodate a high chair. They said it would be an additional 30-45 minutes for a high chair. We left and went to Outback. Never going back!

On December 27, 2024, I went to the Belton,Missouri Texas Roadhouse for dinner. I had to wait over an hour (which was no problem), and then was showed to my table. The server was great and attended to my needs. The problem came when I was served my steak. The KC strip steak was to be cooked medium with just a touch of pink in the center. When it was served it was well done with no pink in the middle (an occurrence that always happens) and was cold. The server took it back and stated that the manager would bring me out a corrected steak. When then steak came back it was not a KC Strip steak, was full of fat and gristle!! I went ahead and paid for the steak (charged full price of $22.99) with nothing taken off for the incorrect cooking of the steak both times. I think that the store should have taken something off the bill and that they should cook the steak correctly the first time. I was also using my 8 year anniversary notice that you gave me. I do however must rethink about returning to Texas Roadhouse due to this unfortunate incident. Sincerely Ken Maxson

Went for lunch; ordered 2 cheeseburgers; waited 45 minutes and had to ask about our order. Fries came after we finished burgers. Waitress not attentive; did not bring more tea and coffee.

Food was great service was great price is good but before we left they extended the tables out beside us and we couldn't get through the aisle with the wheelchair very unhappy about that as it was like pushing and shoving people out of the way to get through and hitting the tables