TevaReviews of teva.com

Qualität viel schlechter geworden. Früher Top, heute flop. Auch keine halbe Größe mehr

Bought a pair of Tevas, took them on holiday, they were most uncomfortable and my poor feet are hurting, I’ve put plasters in certain places where the material and straps were cutting in. They are not leather and the feet seem to swell. These should not have gone to the marketplace.

Shocking customer service. After having a second pair of Teva Hurricanes fall apart with the straps coming undone at the heel, I have contacted customer service for Teva Australia 3 times. I bought my second pair when passing through Singapore Airport, and have been told that the way for me to get a replacement on my shoes would be to fly back to Singapore Airport to the original shop I purchased them in. Flying from Australia to Singpore to replace some sandals sounds like a joke. The other alternative I was offered was to see if Athletes Foot could help me, who have nothing to do with my original purchase. They unsurprisingly can’t help at all so being palmed off to them and passing the blame to one of their stockists adds insult to injury. Used to be such a fan of these shoes, but the lack of common sense in terms of the customer service team, plus the poor construction of these shoes has put an end to that.

These are the second pair of TEVA sandals I have owned. I wear them dog walking mostly. Love the bright colour and their super comfy. Fit true to size and order and delivery was swift. Very happy customer.

one of the straps came up. I have now repaired it with by putting it back in place and fixing it with 2 wood screws. Until now it works. I just don't dare to buy Tewa again.

First. I must admit the quality has really gone down in the shoes can’t help but wonder if Teva was bought out by another company. I purchased 2. They hurt my feet. However. Customer Service was excellent! Sent them back and promptly received a refund. And purchased another pair. The new pair should arrive this week. I called their 800 number and representative Virginia was awesome

Totally unresponsive customer service

I can only agree with other customers that Teva is not the quality product it once was - although the prices are still high. I bought a pair of their trainers but owing to Covid and illness did not wear them. Recently I wore them for the first time on a short, 5 mile, walk and both soles detached!. Clearly the glueing process was short lived. I contacted customer service with photos but without a receipt they were not interested. It is clearly their product and it is clearly faulty so they should be willing to investigate the problem. I have a similar much older pair of Ecco trainers which have worn admirably. I know where I shall be spending my money next time and it is not on Teva trainers.