KENNEDY R.
AVOID
AVOID. The ordering process was simple and they took my money quickly. I sent the test back recorded delivery and 2 weeks on I have not had any results back. The online customer service chat "George" is very vague and also rude, the same person manages their Facebook page. I tried to call at 1.30pm on a Tuesday and there was a message saying the office is now closed, I have also emailed several times without a response. Update - I have now received my results after several chases. However the response from TMI is incorrect, my sample was received by them (and signed for) on the 13th and not the 21st!
Response from Test My AllergyJan 26, 2021
We have reached out to Kennedy Reed to ascertain their order number, email address and purchase history so we can look into their account and comment. Our Livechat team work 24/7 so that you don't have to wait, and the answerphone service is available if all three phone agents are busy. Our social media is managed by our internal UK based team, so we cannot look into this until we have more details. Update - The sample has been received on the 21st, and as per our 5-7 day turnaround, I can see the results are due to be sent out on the 27th January, within the timescale we promise. We have also given a full refund following the postal delays that Kennedy received which were outside of our control. We hope that one receipt, Kennedy will remove/edit their review to highlight this. Update - Thank you for coming back Kennedy, we're glad you have the results. As explained over email, Royal Mail has nationally disabled their signed for system, and are signing for all parcels themselves to socially distance when they arrive at their central hub, not with the client, this will have given the skewed dates. We appreciate the understanding that postal and Royal Mail issues are out of our control.


