Test My AllergyReviews of testmyallergy.com

Ordered a test on the 3/3/21 and that's it. Received confirmation on the day that email will be sent when item dispatched. I emailed last week received apology and they will re send; this was on the 11/3/21. Still heard or received nothing. Also Live chat non existent; telephone number no office working weekend message advises office open 0900-1700 Mon-Fri. Called this morning 0900 message advise office hours Mon-Frid 1800-till whenever. Please please how would I trust you to preform a complex test when you can not even get the test posted; 24/7 service is stated on web page...where and how. I ordered an item on 4.3.21, which was subsequently posted from the Republic of China and it arrived 12.3.21. So it is not the post as its been impeccable through this pandemic.

I ordered a test on 2/05/21 and 3/2/21 I got my test results and the foods listed where very limited and basic for a premium test. Nothing about shellfish. It basically tells me I’m intolerant to everything basic even salmon which I conducted a self elimination diet where I didn’t eat it for a month then recently tried it and had no adverse effect. On the allergy test it says I was not allergic to cats or pets which is untrue because I would immediately breakout in hives in a home that has cats even without know the home had pets. It also said I was not allergic to anything much which is untrue since my asthma is triggered y my allegies! Says I’m not allergic to ragweed which I do have the worst allegies! It was a total waste of money and would like to get my money back! So disappointed. I thought it would give better details on the foods that I am intolerant and provide more insights on why my allergies since I do my best to avoid those that trigger it. I just want my money back but they don’t have the best customer service! Here is my Test number: TMA-41808

My sister and I both took the hair sample tests. It took a while to get back to us, about a month, but it was worth the wait. I've had severe allergies a long time and previously was unable to see an allergist. The test picked up a lot of allergies for me, which I expected, but it did not list my severe mold and dust allergy. Perhaps that can't be picked up in a hair sample. The test also revealed heavy metal poisoning, which I was sure I had a few years prior while in India after I drank sink water. I was hospitalized at the time but the tests weren't finding any abnormalities, and it was an expensive international hospital, so I left against medical advice. If they used this test they could have found out I has cadmium poisoning! My sister was impressed with her results as well. I will note I am following up with an allergist as for the first time in my life I'm able to see one. Hoping to report similar results when I'm tested through blood or skin pric k tests.

My mum had paid and ordered 2 tests, we sent my sons hair sample by post to them and heard nothing back. This was months ago. I contacted them via telephone and they said they hadn’t received the sample stating that Covid probably affected the time delay. The representative from here asked me to wait another few days and they would contact us. This was well over a month ago. Now I’ve called the number to speak with them and message says office is now closed but the open times are Min-Friday 8.30am to 5pm. It’s now Monday at 12!!? We are so desperate to get our 11 month old son tested for allergies, the wait time for NHS is huge and he is suffering daily. I’m so disappointed with the lack of professionalism or even an ounce of giving a crap. Twice this has been paid for and nothing back. Mums sent various emails and still nothing. I suggest you get back to me and rectify this issue or remove yourself online as an allergy testing company and not a bunch of scam merchants taking hard earned money off desperate parents! And in response to your response. We had informed you that we wanted testing on our infant son and what allergies we think he may have, I.e cows milk protein. You advised to send a hair sample, not us just assuming. At no point through any of this did you advise that this wasn’t possible for a baby, not even when I phoned. Your representative also did not say that you couldn’t talk to me as it was mum that purchased both these kits as a gift to us, I had told you she had emailed you various times but given up therefore I rang you to find out what was going on. If you can only speak to the person that purchased the kits WHY have you not responded to mum or contacted her?, based on your response I would expect you WILL be contacting her to sort this out today

I paid for tests for my husband and myself. The results came back and I believe them to be completely inaccurate. I carry an epipen after having an anaphylactic reaction to nuts and have had previous tests to confirm this allergy. According to the results of these tests, I have a lot of other intolerances, none of which I believe, but no allergies to anything including nuts. This obviously shows the results are fake or I have been sent someone else’s results! I wondered if I had a slight dairy intolerance and according to results I’ve got severe intolerance to potatoes and wheat which I eat daily with no issues. The company does not have the online chat function it says it does, the phone line that is open 5am-6pm is always closed, and they have not responded to emails. I am going to go the press on this as I’m disgusted they can get away with this.

Poor customer service and reply’s to trust pilots reviews with customers email address including mine, have reported this as it breaches GDPR, if you scroll through the others you will see they have announced other customers email addresses which are open to the public. Very unprofessional.

If I could give this zero stars I would. This is the worst customer service experience I have ever had in my life. I have worked in customer service. I know things don’t always go to plan. I have been patient and kind as I have tried to work with this company. The company’s website says they have a no reaction no charge policy for home blood testing on their website on the about us page. I was emailed and told that my results were on the way. Never got them. Emailed again I got zero reactions. I kindly emailed 5 times referencing the company’s policy on their own website. I included my order number and Emily the customer service agent said we don’t have a no reaction no charge policy, are you sure you got an allergy test with us? I was floored I even got a response. Most of my emails are never answered. This company has zero integrity. I will never recommend this service to anyone. I emailed literal screenshots from the website and this agent is still in denial. Total scam.

Great experience. The information was extremely relevant and accurate. I have used the results to change my eating. Prior to this I was just guessing. The hair test was enough to make a huge difference in my life. I am recommending all my client take a test before I provide nutritional advice. I did run into an issue of not receiving my report but when I called it was sent immediately. None of my clients that I have referred have had this experience, all was as expected for them. Karen