Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyApr 14, 2021

Thank you for reaching out Debbie, we take our customer service very seriously here at TMI Testing and we're sorry you have not reached out to the 24/7 LiveChat for a faster response. I have looked into your email case and see there may be some confusion over the email to be used for the results as you have purchased on an email ending 965 but you have messaged with one ending 954, Donna has reached out for clarification. However as explained, we are very sorry for any delay - our testing machines are currently undergoing updates and maintenance and this has caused a small delay with the exporting of test reports. Our team is working on this and your results will be available as soon as possible. We'd really appreciate if you could be patient with us during this time, and would consider removing this review, as we are trying to ensure everyone gets the best service possible. Thank you. TMI Testing

Response from Test My AllergyApr 13, 2021

We thank you for reaching out Zara. Sorry to hear your feedback. We take this feedback seriously and are committed to customer satisfaction. I can assure you we are a legitimate company - we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We provide a range of different tests that require different testing methods from hair and blood. The test you have purchased is a hair test and we are proud to provide sensitivity testing through bioresonance therapy, which is classed as Complimentary Alternative Medicine (CAM). We provide all of the upfront information across our website for customers to choose the right testing method for them. We also have a dedicated page to bioresonance therapy - https://www.tmitesting.com/how-it-works/ We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. One of our customer satisfaction policies is that we offer a money-back promise and we have no problem in arranging a refund. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, The hardworking team at TMI Testing.

Response from Test My AllergyApr 13, 2021

Sorry to hear your feedback Michelle. We wanted to reach out personally as we are committed to customer satisfaction. As you'll understand with your Coeliac Disease, this is not able to be detected on a food sensitivity test, and is mentioned in our testing information, and as a common FAQ 'Can you test for coeliac disease? We do not test for coeliac disease. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.' - https://www.tmitesting.com/faqs/ With your coeliac disease, as we're sure you will have learnt following your diagnoses, is 'sometimes is confused with as a food sensitivity, but these conditions differ. Wheat sensitivity occurs when your body produces antibodies to proteins found in wheat. In celiac disease, a specific protein causes a different kind of abnormal immune system reaction' - Quote from Mayo Clinic. I can assure you we are a legitimate company and not a scam, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We provide a range of different tests that require different testing methods from hair and blood. The test you have purchased is a hair test and we are proud to provide sensitivity testing through bioresonance therapy, which is classed as Complimentary Alternative Medicine (CAM). We provide all of the upfront information across our website for customers to choose the right testing method for them. We also have a dedicated page to bioresonance therapy - https://www.tmitesting.com/how-it-works/ We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. One of our customer satisfaction policies is that we offer a money-back promise and we have no problem in arranging a refund. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, The hardworking team at TMI Testing.

Response from Test My AllergyApr 13, 2021

We are so sorry you have received this customer journey, and we are shocked to see this. We have looked into the chat logs, but as you have not provided any information with Trust Pilots 'Find Reviewer', we are not able to fully examine your case. However we wanted to reach out personally as we are committed to customer satisfaction. We have looked at all recent chats and can see that we have no outstanding messages, and with our money back guarantee, would not ask people to 'just wait for the results, so potentially you have mixed us up with another company? I can assure you we are a legitimate company and not a scam, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. One of our customer satisfaction policies is that we offer a money-back promise and we have no problem in arranging a refund. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, The hardworking team at TMI Testing.

Response from Test My AllergyApr 13, 2021

Thank you for reaching out Fiona. We wanted to reach out as we are committed to customer satisfaction. We think there may be some confusion in the two types of tests you have chosen to compare. You are comparing a previously undisclosed blood test, which could have offered a variety of testing against a complimentary hair testing therapy. We provide a range of different tests that require different testing methods from hair and blood. The test you have purchased is a hair test and we are proud to provide sensitivity testing through bioresonance therapy, which is classed as Complimentary Alternative Medicine (CAM). We provide all of the upfront information across our website for customers to choose the right testing method for them. We also have a dedicated page to bioresonance therapy - https://www.tmitesting.com/how-it-works/ This also would not cover a supplement stopping you from having an imbalance, as the overuse of supplements could be causing the imbalance, which is why it has shown in your results. I can assure you we are a legitimate company and not a scam, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, The hardworking team at TMI Testing.

Response from Test My AllergyApr 9, 2021

Hi Consumer, we're glad you have received your results, unfortunately as you have not engaged with the Find Reviewer feature from TrustPilot, we cannot look into your case. If you could please provide your email and order number, we can look into this immediately. Our 7-day workday turnaround does not include bank holidays or weekends, however, we're really pleased to see you did get your results.

Response from Test My AllergyApr 13, 2021

Thank you for reaching out Emily, We wanted to reach out as we are committed to customer satisfaction. We are very proud of our 24/7 LiveChat, so I was shocked to see that we have no purchases at TMI Testing from an Emily Harper, so we believe you may not have had a genuine customer experience with us? Firstly, we offer instant download on our hair tests, so there would not need to be a three week wait on sending us your sample. We also offer testing within 5-7 working days of when it is received, so we're unsure what happened with this sample and the Royal Mail, to stop it arriving within an acceptable time. I can assure you we are a legitimate company a, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, TMI Testing.