TeslaunchReviews of teslaunch.net

Absolutely terrible experience – I will never buy from this company again. I ordered a Nappa leather leg support cushion for the front seats of my Tesla Model Y, along with a headrest. The problems started before the products even arrived. My order was delayed multiple times, and every time I contacted customer service, I was brushed off with the same generic, copy-paste responses about how they were “monitoring the situation” and “doing everything they could to speed up the process.” Completely useless. Then the products finally arrived – and what an absolute pile of cheap junk. The leg support is practically unusable. Every single time you get out of the seat, it moves out of position. So when you get back into the car, you have to reach down and manually adjust it again. Imagine doing that 10–15 times a day. For a product that is supposed to improve comfort, it somehow manages to make using the seat significantly more annoying. The headrest is just as bad. It is ridiculously oversized, badly shaped and so uncomfortable that it feels more likely to give you neck pain than provide any actual support. The overall quality feels like cheap, generic mass-produced merchandise from China being resold at a significant markup. Based on my experience, I see absolutely no reason to pay a premium here. Poor customer service, frustrating delays and shockingly bad products. Never again.

They had a listing for Tesla floor mats. In the listing it noted Juniper 2025+. As I was ordering for as Tesla 2026 standard this would indicate that it would fit. I ordered and later that night look at the fine print at the bottom. It said not for standard y this was not in the fitament listing. I emailed immediately to cancel but didn't get a response for a couple days. They told me it out was too late now to stop the shipping but said that the listing was inaccurate and would change it for the future. It took 22 days to get here and they said they would refund me once it came in. When it arrived I asked for a shipping label then they said it would be $30 return fee. A normal company would send you a label but instead gave me a home address in Florida and said ship it here. Google maps shows it as a single family home. I think they are trying to get me to ship another customer, but who knows if they will refund me once it gets there. Given they admitted having a misleading webpage they should have refunded the product but still didn't refund me and tried to get me to ship it to a random home address. I found out they also changed their name recently to t launch. I wonder if this is to escape a previous reputational issue. "Update" Kept trying to offer different deals instead of a return, then ghosted me when I confirmed I wanted a return.

Very mixed experience with this company, currently called T-Launch but I belive they might have had previous name/s. Great selection of Tesla car accessories on offer, Most are a competitive price for my Model Y Juniper LR RWD. Not the greatest search options on the website to narrow down the products specific to your car type. The delivery times for orders are long, I've been OK with this but if you want to receive something quickly forget buying from these people. I've been happy with the quality of the items I've ordered, fit and finish have all been good so far and nothing I've purchased looks cheap or out of place in the vehicle. The live tracking works OK but it is pretty frustrating to see your order moving at snail pace through the logistics providers warehouse or airport facility in China or the UK, often without the package moving for DAYS & DAYS on end. There doesn't appear to be any option to have an expedited/guaranteed delivery. The goods I've ordered have all been packed well and have arrived undamaged. If the delivery was faster I'd have given at least 4*'s. My suggestion to prospective customers is to create an account, put what you want to buy in the basket and leave it there, I've always received reminders with a discount code for 10 or 15% off that's valid for 24 hours. The also tend to email other incentives BUT frustratingly they won't let you use multiple discount codes on one order but they don't make this fact obvious until you actually try to checkout. I you click "buy now" PREPARE TO BE VERY PATIENT WAITING FOR DELIVERY!

Great service from Joe at Teslaunch despite a few hiccups along the way. Would definitely use these guys again! Thank you

Love the rim protectors. Had many complements. Tough and look great, while being a breeze to install. And their customer service is wonderful. Couldn’t be happier. I will continue my business at Teslaunch, for sure.

I'm having troubles with this company and their customer service. It's been frustrating and I'm actively trying to find a competitor with better service. Thank you.

I have spent 750$ on my Wife’s Rims from my Driving, these Rim Protectors are Well Worth the Price & Look Great. Customer Service is also Top Notch.

Great supply, affordable prices, so far excellent quality.